VANESSA O. CASTELAN
Houston,Tx
Overview
14
14
years of professional experience
Work History
Customer Service Representative/ Dispatcher
Royal Air Houston
06.2024 - 10.2024
- Oversees daily calls
- Schedule technicians for repairs/maintenance/ new install
- Update customer with the status of there repair and or installs
- Update technicians schedules
- Call customers to confirm appt
- Check emails and respond
- Make sure calls are in dispatch me and successware
- Close any service calls
- Collect over the phone payments
- Speak to customers in person
- Make sure schedule are ready for the next day
- Light cleaning around the office areas
Customer Service Representative
Same Day Appliance Repair
04.2021 - 09.2023
- Oversees daily calls and invoices
- Answers daily calls with customers with friendly helpful services
- Schedules technicians for outsides repairs – Logistics
- Make employee schedules
- Over sees end of week logging invoices – Accountability
- Update status for customer orders
- Updates Technicians schedules – Establishes schedules, calls, parts
- Calls customers for follows up, (complaints if any), update software for all employees and technicians
- Organizes and coordinates employees for any needed training and or software updates
- Organizes weekly meetings for all employees and technicians for invoices, payroll and any customer complaints (if any)
- Insures proper communication/Updates between employees, technicians, and Business owner
Boutique Attendant
Boogies Boutique
10.2016 - 10.2019
- Oversees the day to day boutique operations, answer questions of merchandise, and or assist with merchandise
- Tailoring of clothing and or alterations to clothing
- Receive inventory and or do monthly to weekly inventory orders
- Acts as primary “sales manager” for the operations by leading business development in executing growth strategies in the pursuit of new business opportunities
- Establishes goals and objectives, monitors employee performance, prepares written performance evaluations and develops corrective action plans
- Analyzes and coordinates training related to specific job assignments, serves as primary lead for employee retention and recruitment, participates in new employee orientations and assist in the facilitation of employee retention programs
- Hire, train, monitor and fire in staff personnel, assign schedules and task, develop goals as well as strategies for teaching those goals
Sandwich Artist
Subway
03.2011 - 04.2016
- Train new employees on guest services, the artisan of sandwich making, and proper food handling
- Assist customer inquiries and resolve issues promptly
- Deliver exceptional, friendly, and fast service
- Manage closing duties including but not limited to, cleaning tables, counters, floors, and reconciliation, of the cash
- Over sees the proper handling of food in containers and temperature in the line and refrigerator
- Assist with prepping food and food limitations in containers
- Receive weekly inventory and assist with weekly inventory orders
- In charge of Bank deposits and money deposits in store safe
- Hire, train, monitor and fire in staff personnel, assign schedules and task, develop goals as well as strategies for teaching those goals
Education
High School -
Waller High School
Skills
- Bilingual
- Customer Service
- Cash Handling
- Food Safety
- QuickBooks
- Point of Sales (POS) System Operation
- High Energy
- Outgoing
- Reliable
- Friendly
- Positive
- Works Well Under Pressure
- Dedicated Worker
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/ Dispatcher
Royal Air Houston
06.2024 - 10.2024
Customer Service Representative
Same Day Appliance Repair
04.2021 - 09.2023
Boutique Attendant
Boogies Boutique
10.2016 - 10.2019
Sandwich Artist
Subway
03.2011 - 04.2016
High School -
Waller High School
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