Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VANESSA OCHOA

Houston,TX

Summary

Results-driven professional with expertise in team leadership and compliance oversight. Demonstrated ability to streamline operations and ensure adherence to regulatory standards. Recognized for quickly resolving challenges and enhancing organizational efficiency. Committed to fostering a positive work environment that promotes employee growth and satisfaction.

Overview

6
6
years of professional experience

Work History

Operations supervisor/Senior Administrative Manager

OPERATION LOAN STAR
San Antonio, Texas
01.2025 - 08.2025
  • Supervised daily operations for 165 personnel, enhancing efficiency and workflow.
  • Maintained accurate employee records to ensure compliance with organizational policies.
  • Collaborated with finance and HR teams to resolve personnel issues and streamline processes.
  • Coordinated travel, scheduling, and leave arrangements in line with organizational policies.

Training coordinator/Senior Program Manager

OPERATION LOAN STAR
Eagle Pass, Texas
05.2024 - 08.2024
  • Directed training and professional development for 175 personnel to enhance team performance.
  • Executed comprehensive training programs, workshops, and certifications to align skills with organizational standards.
  • Maintained accurate records of training activities to ensure compliance with regulations and audits.

Team Leader/Supervisor

OPERATION LOAN STAR
Eagle Pass, Texas
01.2023 - 04.2024
  • Supervised and coached 10-20 team members to enhance skills and improve performance.
  • Planned training programs to facilitate staff development and operational efficiency.
  • Managed administrative tasks and scheduling to ensure team readiness and seamless operations.

Vaccination Site Assistant

CLINIC
San Antonio, Texas
11.2020 - 06.2021
  • Guided patients through vaccination process to enhance overall experience and address inquiries.
  • Enforced health protocols, sanitized workstations, and monitored patient flow for safety compliance.
  • Managed administrative tasks such as patient intake, registration, and documentation for accurate records.
  • Coordinated schedules with healthcare staff to optimize patient care delivery.

Staff Member

North Texas Food Bank
Plano, Texas
01.2020 - 10.2020
  • Coordinated logistics for hunger-relief initiatives, ensuring timely food distribution to underserved populations.
  • Optimized resource allocation and delivery processes to enhance reach and minimize waste.
  • Collaborated with community partners and volunteers to strengthen local food access programs.

Receptionist /Customer Service Call Center Representative

CALL CENTER
Austin, Texas
04.2019 - 12.2019
  • Answered numerous calls in English and Spanish for patient appointment assistance.
    Disclosed vaccine and test results confidentially, adhering strictly to HIPAA standards.
    Demonstrated professionalism and attention to detail in a dynamic healthcare environment.

Education

Some College (No Degree) - General Studies

TYLER JR COLLEGE
Tyler, TX

Skills

  • Personnel management
  • Data integrity
  • Compliance auditing
  • Conflict resolution
  • Travel coordination
  • Team leadership

Languages

Spanish
Professional

Timeline

Operations supervisor/Senior Administrative Manager

OPERATION LOAN STAR
01.2025 - 08.2025

Training coordinator/Senior Program Manager

OPERATION LOAN STAR
05.2024 - 08.2024

Team Leader/Supervisor

OPERATION LOAN STAR
01.2023 - 04.2024

Vaccination Site Assistant

CLINIC
11.2020 - 06.2021

Staff Member

North Texas Food Bank
01.2020 - 10.2020

Receptionist /Customer Service Call Center Representative

CALL CENTER
04.2019 - 12.2019

Some College (No Degree) - General Studies

TYLER JR COLLEGE

Similar Profiles

CREATE PROFILE