Vanessa Ojeda
Belleville,NJ
Summary
Dynamic Programs Coordinator at Less Stress Instructional Services with expertise in project management and data analysis. Proven track record in optimizing program efficiency and ensuring compliance. Adept at strategic planning and communication, successfully enhancing organizational objectives while fostering collaboration across departments. Recognized for problem-solving abilities and effective task delegation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Programs Coordinator
Less Stress Instructional Services
Cedar Grove, NJ
05.2016 - Current
- Evaluated performance data against established objectives to measure success of programs.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Ensured timely completion of project deliverables within budget constraints.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.
- Participated in the development of new programs or modifications to existing programs.
Public Safety Telecommunicator
New Jersey State Police
Woodbridge, NJ
04.2018 - 06.2021
- Managed multiple simultaneous tasks while remaining calm under pressure.
- Performed administrative tasks such as filing paperwork, entering records into databases.
- Initiated emergency response protocols when needed, such as activating sirens or dispatching additional personnel.
- Provided emergency medical instructions to callers over the phone.
- Collaborated with other public safety agencies during emergencies.
- Created detailed incident reports documenting all relevant details of a call.
- Adhered to strict confidentiality standards regarding sensitive information.
- Monitored multiple computer screens simultaneously to update information in real-time.
Financial Coordinator
Banker Dental Associates
Elizabeth, NJ
11.2007 - 09.2020
- Reviewed patient accounts for accuracy and completeness, verifying insurance coverage and eligibility.
- Generated monthly reports detailing outstanding balances, delinquent accounts, and collection activity results.
- Collaborated with billing staff to ensure timely filing of claims.
- Initiated contact with insurance companies to obtain additional information regarding claims.
- Resolved customer service inquiries related to account balances, payments, and collections activities.
Education
Bachelor of Science - Health Studies
William Paterson University of New Jersey
Wayne, NJSkills
- Project management
- Data analysis
- Emergency response
- Financial reporting
- Communication strategies
- Compliance coordination
- Training coordination
- Staff development expertise
- Program optimization
- Strategic planning
- Problem-solving abilities
- Task delegation
- Adaptability and flexibility
Certification
- Emergency Medical Technician Instructor (EMT-I)
- Basic Life Support Instructor (American Heart Association)
Languages
Spanish
Native/ Bilingual
Accomplishments
- Recognized as Training Center of the Year by the New Jersey Department of Health (2024)
References
References available upon request.
Timeline
Public Safety Telecommunicator
New Jersey State Police
04.2018 - 06.2021
Programs Coordinator
Less Stress Instructional Services
05.2016 - Current
Financial Coordinator
Banker Dental Associates
11.2007 - 09.2020
Bachelor of Science - Health Studies
William Paterson University of New Jersey
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