VANESSA OLIVA
Dallas-Fort Worth,TX
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
12
12
years of professional experience
Work History
Receptionist
Blue Yonder
10.2024 - Current
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communications between departments, enhancing workflow efficiency and collaboration.
- Maintained organized filing systems, improving document retrieval and data accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Pitney Bowes
01.2022 - 10.2024
- Monitor and run reports for the company’s labor management system, Kronos and Workday. To ensure all associates are active and logged in the system correctly.
- Create POs and process all orders for supplies through the company’s SRM system SAP.
- Schedule and coordinate all site visits as well as keep track of Facility Director’s weekly calendar.
- Track and maintain inventory for facility supplies along with monitoring the accounts of company’s vendors.
- Planning and executing Employee Engagement events for the facility.
- Organize and maintain records for the facility and reconcile any discrepancies.
- Onboarding new hires and orientation.
Hub Operator/Package Handler
Pitney Bowes
01.2014 - 01.2022
- Process and ship high value international packages for the company’s Cross border division.
- Operate automation, RF scanners and company’s package process software to process client packages.
- Ensure freight was processed and ship out on time to meet the SLAs of our clients.
- Research, investigate and process packages that were unable to be processed through normal standard processing using the company’s package processing applications such as JIRA, Nexship and FastTrak.
- Assist with the training of new associates in various areas throughout the operation.
Education
High School -
Thomas Jefferson High School
Dallas, TXSkills
- Kronos
- SAP
- LMS (Easy Metrics)
- JIRA
- Excel
- Word
- Power Point
- Microsoft Outlook
- Customer service
- Appointment scheduling
Languages
Spanish
Timeline
Receptionist
Blue Yonder
10.2024 - Current
Administrative Assistant
Pitney Bowes
01.2022 - 10.2024
Hub Operator/Package Handler
Pitney Bowes
01.2014 - 01.2022
High School -
Thomas Jefferson High School