Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Operated vehicle safely in highly congested areas with no traffic violations.
Managed customer inquiries and complaints in polite and professional manner.
Utility Worker
Compu-Mail
07.2021 - 01.2024
Kept work area clean, neat, and well-stocked to maximize productivity.
Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Optimized energy efficiency by upgrading customer meters and maintaining accurate records of usage data.
Trained other personnel in proper maintenance and repair of utility systems.
Bus Aide
Coach Line.
01.2008 - 12.2020
Handled medical emergencies effectively by administering appropriate care until help arrived or transporting the child to a healthcare facility if required.
Liaised with bus driver to conduct emergency evacuation drills.
Participated in ongoing professional development trainings to stay current on industry best practices for student transportation services.
Developed strong rapport with diverse student populations through open communication channels and active listening techniques.