Summary
Overview
Work History
Skills
Timeline
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Vanessa Olson

Summary

Professional with extensive experience in customer service and operations management. Proven ability to enhance workplace cleanliness and efficiency through effective time management and cleaning techniques. Skilled in training new employees and fostering teamwork to achieve high customer satisfaction in fast-paced environments.

Professional with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in organizing, multitasking, and communication. Reliable, hardworking, and always ready to meet demands of job.

Overview

10
10
years of professional experience

Work History

Cleaner

All My Children Daycare
05.2025 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Volunteer

River Falls Community Food Pantry - Rfcfp
09.2023 - 02.2025
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Assistant Manager

Papa Murphy's
01.2024 - 12.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Server

Denny's Restaurant
09.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Shift Leader

Holiday Stationstores
05.2015 - 12.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.

Skills

  • Time management
  • Reliability and punctuality
  • Efficient cleaning techniques
  • POS system proficiency
  • Product recommendations and upselling
  • Product inventory collaboration
  • Accurate cash register auditing
  • Customer service Excellence
  • Collaboration with management for improved operations
  • Training new employees on procedures
  • Customer relationship building strategies
  • Working Under Pressure during peak hours
  • Handling high volume transactions
  • Team leadership and mentoring
  • Adaptability to changing customer demand

Timeline

Cleaner

All My Children Daycare
05.2025 - Current

Assistant Manager

Papa Murphy's
01.2024 - 12.2024

Volunteer

River Falls Community Food Pantry - Rfcfp
09.2023 - 02.2025

Server

Denny's Restaurant
09.2023 - 04.2024

Shift Leader

Holiday Stationstores
05.2015 - 12.2019

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Vanessa Olson