VANESSA ORIHUELA
PICO RIVERA,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Athens Services
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Processed customer service orders promptly to increase customer satisfaction.
Store Manager
Family Dollar
08.2013 - 02.2023
- Set a weekly schedule within my budget, delegate work
- Hire and train new employees
- Provide excellent customer service by assisting customers with all their shopping needs
- Receive and unload truck
- Stock all new incoming merchandise by department
- Perform weekly cycle counts to keep inventory up to date
- Maintain a clean working and shopping environment
- Complete store opening and closing procedures including making daily deposits and ordering change
- Perform all cashiering duties
- Assist with annual inventory process.
Assistant Manager
Fallas Paredes Department Store
09.2011 - 05.2013
- Lead Store Team
- Develop talent base
- Run Store Operations
- Inventory Control
- Payroll Control
- Open/Close Store Procedures
- Cash Handling
Human Resource Representative
99 Cents Only Store
08.2009 - 09.2011
- Visit multiple stores daily
- Build rapport with all levels of employees
- Assist stores with hiring & Drug Testing
- Conduct New Hire Orientations
- Facilitate Job Fairs
- Assist with Grand Openings
- Monitor/Enforce all Company policies
- Handle employee relation issues
- Investigate complaints, Employee conflicts
- Advise on all appropriate Actions
Loss Prevention Supervisor
Kohl's Department Store
06.2003 - 07.2009
- Maintain and secure efficient operating procedures
- Prevent theft both internally and externally
- Verify the accuracy of all cash procedures
- Participate in all inventories
- Conduct New Hire Orientations
- Monitor all CCTV equipment
- Responsible for a team of 3 Agents
Education
High school diploma -
Bell Gardens High School
Bell Gardens, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Conflict Resolution
- Payment Processing
Timeline
Customer Service Representative
Athens Services
07.2023 - Current
Store Manager
Family Dollar
08.2013 - 02.2023
Assistant Manager
Fallas Paredes Department Store
09.2011 - 05.2013
Human Resource Representative
99 Cents Only Store
08.2009 - 09.2011
Loss Prevention Supervisor
Kohl's Department Store
06.2003 - 07.2009
High school diploma -
Bell Gardens High School
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