Vanessa Orona
Wichita,KS
Summary
Proven Operations Manager and CSR with a track record of enhancing customer satisfaction at Carstar Collision through exceptional call management and empathy. Skilled in Microsoft Outlook and complaint handling, I've led teams to exceed performance goals. My strategic approach to staff empowerment and inventory control significantly improved operational efficiency.
Overview
7
7
years of professional experience
Work History
CSR / Auto Collision Estimator
Carstar Collision
11.2021 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Operations Manager
Metro by T-Mobile
05.2019 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Receptionist
Eucalyptus Real Estate
03.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Orion Education
Wichita, KS05-2018
Skills
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Microsoft outlook
- Data entry
- Scheduling
- Call management
Languages
Spanish
Full Professional
Timeline
CSR / Auto Collision Estimator
Carstar Collision
11.2021 - Current
Operations Manager
Metro by T-Mobile
05.2019 - 11.2022
Receptionist
Eucalyptus Real Estate
03.2018 - 04.2019
High School Diploma -
Orion Education
Similar Profiles
Michael AllenMichael Allen
Parts Manager at Carstar Collision Repair CenterParts Manager at Carstar Collision Repair Center
William (Bill) SheetsWilliam (Bill) Sheets
Auto Body Technician at Wyatt's Carstar Collision CenterAuto Body Technician at Wyatt's Carstar Collision Center
Maria De JesusMaria De Jesus
Receptionist at Kraemer Carstar Collision CenterReceptionist at Kraemer Carstar Collision Center