Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Orozco

Norwalk

Summary

Ambitious student pursuing Nursing degree eager to contribute developed knowledge in Administrative Assistant role. Skilled in office administration and customer service in fast paced office settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Overview

20
20
years of professional experience

Work History

Dental Insurance Biller

SmileBrands, Inc
Irvine
02.2022 - Current
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Managed office bookkeeping with insurance billing and patient payments.

Dental Office Manager

Smile Brands Inc.
Mission Viejo
08.2017 - 06.2021
  • Managed operations for 14-person dental practice, facilitating excellent patient support services, direction and guidance.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments by using OpenBook.
  • Using QSI, entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Assessed, optimized and elevated operations to target current and expected demands while improving bottom-line profitability.
  • Implemented staff scheduling procedures, Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Field Trainer

Dr. Zak Family Dentistry
Long Beach
03.2017 - 08.2017
  • Updated daily logs and submitted timely reports outlining field operations.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Trained employees on new software with minimum level of frustration and training friction.

Regional ELP/EHR Support Specialist Trainer

Western Dental Services, Inc
Orange
04.2015 - 03.2017
  • Visit Western Dental Offices within Northern, Southern, Inland Empire, Orange, and San Diego County regions to provide EHR training to office staff and doctors (dentists).
  • On system linked to third-party vendor for Electronic Health Records to all employees and registered Doctors
  • Manage weekly travel expenses through CONCUR.
  • Developing training sessions based on development of commercial skills and distributing satisfactory administrative reports related to field training period.
  • Attending meetings alongside sales managers and human resources officers.
  • Creating training program taking into account the necessities of the training group and putting into practice the effective training program.
  • Evaluating the performance of different employees in order to find out their weak points and help them work on it for best possible results.
  • Planning the training strategy, objectives and time line in order to create a developed and great curriculum design.
  • Reviewed patient charts and flagged incomplete or inaccurate information.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Applied mathematical abilities on a daily basis to calculate and check figures in all areas of accounting systems.
  • Reviewed general ledger entries and assessed accuracy.

Patient Care Coordinator

Western Dental Services Inc.
Los Angeles
08.2011 - 04.2015
  • Verifying Insurance eligibility (HMO, PPO & State) prior to patients coming into office for Recall or First Visit.
  • Responding to requests made by insurances by providing documentation needed in exchange for payment.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Established rapport and relationships with patients and external partners to cross-train and support dental staff.
  • Worked with patients and families to explain upcoming treatment preparation, develop future plans and discuss care actions.
  • Educated patients by explaining preparation instructions for procedures
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments

Administrative Assistant

Ronzio & Associates
Los Angeles
04.2011 - 06.2011
  • Acted as liaison between clients, vendors, and attorneys.
  • Interviewed and prepared intake sheets for clients.
  • Assisted in maintaining department attorney personnel files with confidentiality.
  • Processed and distributed invoices to bill clients.
  • Maintained master calendar for client appointments and court appearances.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.

Pharmacy Technician Extern

CVScaremark
Lakewood
02.2011 - 02.2011
  • Successfully Completed 240 hours of Externship.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Working with physicians on queries related to prescriptions.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Received, reviewed, dispensed, and labeled prescriptions daily with expert accuracy.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Monitored drug interactions for customers.

Teller

US Bankcard Services Inc.
Boyle Heights
06.2008 - 01.2011
  • Assist clients in processing transactions efficiently.
  • Expand business by advertising cross selling services and modifications.
  • Service Client accounts while building and deepening relationships.
  • Direct Clients to appropriate channel.
  • Assist in receiving cash orders.
  • Verified amounts and integrity of every check or funds transfer.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Liaised between bank branches regarding best practices and operations.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Processed cash withdrawals, treasury, tax and loan payments.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Examined checks for identification and endorsement.
  • Reported daily averages and shortages to operations department.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Recommended additional products, services and benefits for customers.
  • Directed specific questions to appropriate branch personnel.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Delivered prompt, accurate and excellent customer service.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Sold cashier's checks, traveler's checks and money orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Promoted products or services to each customer to consistently achieve sales targets.

Merchandise Administrator

Walt Disney Parks And Resorts
Anaheim
11.2006 - 06.2008
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Greeted, serviced and thanked all customers.
  • Maintained neat and clean work areas for professional appeal.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Trained as Hat Writer, Back of House and provided back-up coverage to provide customers with optimal support.

Sales Associate / Photographer

Lifetouch Portraits
Downey
05.2006 - 11.2006
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Collaborated with clients to guarantee satisfaction with photos.
  • Improvised photographic methods and techniques.
  • Cropped, manipulated and performed color-balance for final images.
  • Set up precise photographic measurements and control equipment.
  • Photographed special events, including weddings, parties and school portraits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Adjusted, modified and networked photos using digital and computer manipulative applications.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Applied digital styling techniques to enhance photos.
  • Planned and prepared for all on-location and studio shoots.
  • Selected and set up appropriate props, backdrops and lighting.

Sales Associate

Victoria's Secret
Downey
09.2005 - 01.2006
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped average of 50 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Youth Intern/ Women & Children High Risk Management

Kaiser Permanente
Bellflower
06.2005 - 08.2005
  • Prepared packets for Seminars.
  • Filing Patient Files.
  • Scheduling and Confirming Appointments.
  • Observing Doctors and Nurses throughout Hospital within High Risk Department.
  • Cultivated lasting relationships with people by offering comfort during difficult times and listening effectively.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.

Education

Some College (No Degree) - Present Nursing

Long Beach City Community College
Long Beach, CA

High School Diploma -

Norwalk High School
Norwalk, CA
06.2005

Certification - Pharmacy Technology

Downey Adult School
Downey, CA
12.2010

Skills

  • Patient care & confidentiality
  • Critical thinking
  • Organization and Time management
  • Self-motivated professional
  • Adaptability
  • Training & Development
  • Microsoft Office
  • Leadership
  • Faxing Paperwork
  • Working Independently
  • Organizing Mail
  • Program Files Maintenance
  • Speaking Clearly
  • Travel Administration
  • Report Development
  • Dental Insurance
  • Treatment Planning
  • Fluent In Spanish
  • Phone Calls

Languages

Fluent in Spanish: Read, Write, Speak

Timeline

Dental Insurance Biller

SmileBrands, Inc
02.2022 - Current

Dental Office Manager

Smile Brands Inc.
08.2017 - 06.2021

Field Trainer

Dr. Zak Family Dentistry
03.2017 - 08.2017

Regional ELP/EHR Support Specialist Trainer

Western Dental Services, Inc
04.2015 - 03.2017

Patient Care Coordinator

Western Dental Services Inc.
08.2011 - 04.2015

Administrative Assistant

Ronzio & Associates
04.2011 - 06.2011

Pharmacy Technician Extern

CVScaremark
02.2011 - 02.2011

Teller

US Bankcard Services Inc.
06.2008 - 01.2011

Merchandise Administrator

Walt Disney Parks And Resorts
11.2006 - 06.2008

Sales Associate / Photographer

Lifetouch Portraits
05.2006 - 11.2006

Sales Associate

Victoria's Secret
09.2005 - 01.2006

Youth Intern/ Women & Children High Risk Management

Kaiser Permanente
06.2005 - 08.2005

Some College (No Degree) - Present Nursing

Long Beach City Community College

High School Diploma -

Norwalk High School

Certification - Pharmacy Technology

Downey Adult School

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Vanessa Orozco