Vanessa Ortega

Catering Assistant, F&S Cashier, F&S Tray Delivery, Discharge Lounge Coordinator, Information Desk Attendant, Administration Assistant, Supply Chain Management Assistant, Call Center Support Services Coordinator, Patient Technology Technician.

• Assisted in preparing and delivering meals for patients and staff, ensuring dietary requirements were met.
• Maintained cleanliness and organization in food service areas.
• Worked with kitchen staff to ensure timely and accurate meal delivery.
• Processed transactions and handled customer inquiries efficiently in a high-volume environment.
• Ensured cash handling was accurate and balanced at the end of shifts.
• Provided excellent customer service, resolving issues quickly and professionally.
• Coordinated patient pick-up and drop-off for discharge, ensuring safe and timely transportation.
• Communicated with patients and families to provide support during discharge process.
• Collaborated with medical and transport teams to manage patient flow.
• Assisted visitors with directions, inquiries, and general information.
• Provided exceptional customer service in a busy, high-traffic area.
• Helped maintain a welcoming environment for patients, families, and staff.
• Supported daily administrative tasks, including scheduling and managing paperwork.
• Coordinated with various departments to ensure smooth operations.
• Maintained records, communicated with clients, and handled general office duties.
• Managed inventory, assisted in ordering supplies, and ensured timely delivery to departments.
• Worked closely with vendors to track shipments and resolve issues.
• Improved supply chain efficiency by streamlining processes and maintaining accurate records.
• Took special orders in person and over telephone, generating additional revenue every month.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
• Managed inventory and supplies to ensure materials were available when needed.

• Ensure client receive their medications on time, support clients who can't move on their own, help clients dress, eat, bathe, etc, assist clients with physical therapy exercises, Cook meals according to the customers restrictions, help customers with their shopping, Do necessary housekeeping to maintain a clean environment, provide emotional support, inform physicians or supervisors about uncommon events, Act quickly and responsibly in case of emergency

• Taking patient's medical history's, answering patients questions about contacts and eyeglasses, using diagnostic instruments, maintaining ophthalmic equipment, Coordinating and scheduling future appointments

• Cashier, Layaway, Online Grocery
• Maintained work area and kept cash drawer organized.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Answered phone calls to assist customers with questions and orders.
• Balanced daily transactions on a computerized point-of-sale system.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Greeted customers promptly and responded to questions.
• Worked closely with front-end staff to assist customers.