Vanessa Ortega
Camarillo,CA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks. Experienced in conflict resolution, prioritizing tasks, and willing to take on additional responsibilities to meet team goals. Seeking your Medical Assisting position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Bella Vista ENT & Facial Plastic Surgery
02.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Experience in administering subcutaneous weekly allergy shots and using clear medical terminology with patients.
- Able to learn multiple EHR systems (AMD & ECW).
- Checking patients insurance benefits and authorization approvals/denials.
- Assisted with application of topical anesthesia, maintaining patient comfort and safety throughout procedures.
- Assisted MD in administering injectable treatments, including lip filler, forehead fillers, and dermal fillers for facial rejuvenation (Restylane, Juvederm, Kysse, Dysport).
- Prepared lab specimens for diagnostic evaluation.
- Informed patients about pre/post operative medications, procedures, and care plan instructions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Prepared and processed patient prescriptions, ensuring accurate medication orders were sent to pharmacies in a timely manner.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
Front Desk Agent
Residence Inn by Marriott
10.2021 - 04.2023
- Strong customer service experience, specializing in front desk roles
- Proficient in phone handling, appointment scheduling, and record management
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
Front Desk Supervisor
Ross Dress for Less
10.2018 - 03.2020
- Provided professional and friendly assistance to visitors and guests
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Mr.FixIt
05.2017 - 10.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Strong organizational skills for appointment management and daily operations.
- Attention to detail in phone calls, visitor interactions, and administrative tasks for accuracy and professionalism.
- Met tight deadlines consistently by prioritizing tasks effectively, quickly adapting to changes in priorities or project scope when necessary.
- Safeguarded sensitive information related to contracts or procurement activities by adhering to strict confidentiality protocols at all times.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Medical Assistant -
Ventura Adult and Continuing Education
Ventura, CA05.2023
Medical Assisting Graduates Certificate -
Santa Barbra City College
Ventura, CA12.2016
Skills
- Taking vitals
- Assisting with procedures
- Administering injections/ blood draw
- Effective multitasking
- Time management
- EHR/ EMR systems
- Effective communication
- Lab specimen preparation
- Attention to detail
- Medical terminology knowledge
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Medical Assistant
Bella Vista ENT & Facial Plastic Surgery
02.2024 - Current
Front Desk Agent
Residence Inn by Marriott
10.2021 - 04.2023
Front Desk Supervisor
Ross Dress for Less
10.2018 - 03.2020
Receptionist
Mr.FixIt
05.2017 - 10.2018
Medical Assisting Graduates Certificate -
Santa Barbra City College
Medical Assistant -
Ventura Adult and Continuing Education
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