Vanessa Ortiz
Clarksburg,MD
Summary
High-performing professional delivering successful improvements for business operations, profitability, and team development. Experienced operations manager and compliance specialist thriving in fast-paced environments. Dedicated to operational accuracy and optimal profitability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Department Business Manager
Doctors Community Medical Center, Luminis Health
Lanham, MD
06.2024 - Current
- Developed and implemented policies and procedures to improve operational efficiency
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health
- Directed customer service policies to enhance customer satisfaction and loyalty
- Cultivated a positive organizational culture and work environment to motivate employees
- Coordinated stakeholder meetings to outline project goals and timelines
- Created presentations to present findings from market research activities to senior management team
- Recommended process improvements that would reduce costs while increasing productivity
- Facilitated communication between different teams within the organization through regular meetings
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary
- Translated customer needs into operational plan to fulfill projects with right resources
- Established and maintained relationships with key stakeholders, clients, and partners
- Facilitated change management initiatives to adapt to market changes and organizational needs
- Conducted research on current industry trends to identify potential areas for improvement in business operations
Nursing Services Operations Manager, Patient Care Services
Doctors Community Medical Center, Luminis Health
Lanham, MD
11.2018 - 07.2024
- Supported Vice President/Chief Nursing Officer (CNO) of Patient Care Services and Nursing Leadership
- Manage Staffing Office, Agency Onboarding Team, and RN; Patient Care Tech; and Patient Care Sitter Float Pool
- Provided data, reports, and statistics to support best practice and improve nursing operations
- Disseminated budget and expense information
- Developed and revised policies for Nursing Operations
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
- Directed operations staff by providing guidance, training, and support to meet company objectives
- Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards
- Participated as a key player in two major implementations for scheduling and timekeeping software: Kronos and API
Executive Assistant to CNO, Patient Care Services
Doctors Community Hospital
Lanham, MD
02.2017 - 11.2018
- Delivered a stellar level of customer service to all customers while providing appropriate resources and contact information for sensitive patient inquiries
- Supported Vice President/Chief Nursing Officer (CNO) of Patient Care Services and Nursing Leadership
- Effectively controlled the release of confidential information for deceased patients, as well as being adept in maintaining confidentiality with sensitive information, including patient information and executive decisions
- Planned and executed all aspects of leadership events, including the annual Advisory Board presentation, Nursing Leadership Collaborations, Throughput Steering Committee, and Clinical Advisory Committee
- Ensured cost-effective resource management for departmental spending
- Streamlined communication and schedule management for the executive
- Compiled detailed notes from leadership and supervisor meetings
- Developed system to track availability of Administrative Nursing Supervisors
Staffing Assistant
Doctors Community Hospital
Lanham, MD
12.2006 - 02.2017
- Carried out staffing office functions such as scheduling, creating reports, ANSOS computer software usage, Chesapeake registry program, and basic office functions
- Scheduled RN, PCT, UC with ANSOS staffing program, as well as updated and maintained nursing staff schedules
- Produced finance, productivity, and average daily census reports
- Entered payroll with Kronos billing program
- Submitted and reconciled agency billing, employee reimbursement, etc., into Paperstore system for payment
- Filtered agency staff for hire through the Chesapeake registry program
- Led weekly staffing meetings with Nursing Directors
- Provided solutions to staffing issues on Nursing Units
Education
BA - Law & Society
Hood College
Frederick, MDSkills
- Service Excellence
- Client Relationship Management
- Budget Administration
- Business Development
- Operations Management
- Documentation and reporting
- Employee Development
- Employee Management
- Results-oriented
- Team Leadership
- Microsoft Office
- Workforce Scheduling
- Project Management
- Financial Management
- Excellent communication
- Analytical Problem Solving
- Emotional Intelligence
- Critical Thinking Skills
- Highly organized
- Adaptability
- Quick learner
- Client-focused
- Interpersonal communication
- Collaboration for Organizational Goals
- Exceptionally reliable
- Creative
- Operational leadership
- Issue Resolution
- Change Management
- Regulatory Compliance
- Marketing Management
- Customer Relations
- Budget Creation
- Employee Motivation
- Vendor engagement
- Process Improvement
- Cross-Functional Communication
- Analytical Thinking
- Strategic Initiatives
- Business Administration
Certification
Lean Six Sigma Green Belt
Business Writing That Works
Conflict Resolution: Dealing with Difficult People
References
Available upon request.
Languages
- English, Native/Bilingual
- Spanish, Professional
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Emergency Department Business Manager
Doctors Community Medical Center, Luminis Health
06.2024 - Current
Nursing Services Operations Manager, Patient Care Services
Doctors Community Medical Center, Luminis Health
11.2018 - 07.2024
Executive Assistant to CNO, Patient Care Services
Doctors Community Hospital
02.2017 - 11.2018
Staffing Assistant
Doctors Community Hospital
12.2006 - 02.2017
Lean Six Sigma Green Belt
Business Writing That Works
Conflict Resolution: Dealing with Difficult People
BA - Law & Society
Hood College
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