VANESSA ORTIZ

• Performed quality assurance reviews on paramedics' reports and records.
• Monitored quality assurance activities in the department.
• Monitored performance metrics to ensure compliance with quality assurance standards.
• Inspected product packaging to maintain quality assurance standards and compliance.
• Executed reports to track and analyze performance metrics for quality assurance.
• Analyze every package for no damages
• Conduct proper service for any returns using zebra device
• Use of proper equipment e.g., zebra, scanners, trigger, computer software
• Use of fro software for properly handling packages to the right work areas
• Use of f.a.s.t software to properly manage packages address corrections
• Knowledge of itqa to fix any address issues before hitting our station
• Conduct extensive training to provide great customer service
• Facilitated team-building exercises to enhance collaboration
• Provided exceptional customer service to enhance satisfaction
• Implemented solutions to resolve customer problems

Loading and unloading

Eops, cebs , inbound no other scans, 85 report, address management, stryde , scan gap report , vision hazmat print out for drivers, unreconciled report, mrls,closures, instruction

• Resolved disagreements and negotiated mutually beneficial agreements between parties.
• Unload trucks and vans containing customer merchandise.
• Load and unload trucks for pick up and delivery.
• Load and unload packages Prepare packages for shipping Maintain clean work area.
• Maintained accurate and up-to-date documentation and records to prevent errors in processing or delivery.
• Trained new employees on job responsibilities, company policies, and safety procedures to ensure efficient onboarding.
• Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
• Unloaded trucks of merchandise for inventory management. Check and scan inventory/product Shipping and receiving.
• Removed bulk items from storage for better organization.
• Re-taped damaged or open boxes to ensure product safety during shipping.
• Re-tape damaged/open boxes.

• Helped customers by answering their questions and completing their requests.
• Restocked and organized merchandise in front lanes, enhancing visibility and accessibility to boost sales.
• Assisted customers by promptly answering questions and fulfilling requests to improve service experience.
• Informed customers about promotions to drive engagement and encourage purchases.
• Examined and resolved discrepancies between accounting data and cash drawer data.

• Load and unload trucks for pick up and delivery.
• Loaded and unloaded packages, prepared packages for shipping, and maintained clean work area.
• Unloaded trucks to facilitate timely delivery of goods. Check and scan inventory/product Shipping and receiving.
• Unloaded trucks, checked and scanned inventory/products, and managed shipping and receiving processes.
• Removed bulk items to maintain organized storage space.
• Re-taped damaged boxes to ensure secure packaging for shipping.
• Unloaded trucks and vans with customer merchandise to ensure prompt service.
• Double-checked the data's accuracy and integrity.