Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Osorio

Las Vegas,NV

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

ProTrim LLC
LAS VEGAS, Nevada
03.2024 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.

Customer Service Representative

Fred Loya Insurance Company
Henderson, NV
10.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Receptionist

Bellagio Pool
Las Vegas, NV
02.2022 - 08.2023
  • Coordinate schedules in agreement to daily plan
  • Processed payments and updated accounts to reflect balance changes.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Discuss information of services provided
  • Handled incoming and outgoing calls daily in an orderly manner
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Receptionist/Cashier

Emily's Beauty Salon
Las Vegas, NV
05.2020 - 11.2021
  • Maintain a clean and sanitized workspace following guidelines
  • Greet customers, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Hear and resolve complaints from customers or the public in an orderly manner
  • Provide location and services provided.

Education

College and Career Ready Diploma -

Veterans Tribute Career and Technical Academy
05.2022

Some College (No Degree) - Teaching

University of Nevada - Las Vegas
Las Vegas, NV

Skills

  • Bilingual: Fluent in Spanish and English
  • Critical Thinking
  • Payroll and budgeting
  • Dependable
  • Office Administration
  • Clerical Support
  • Calendar Management
  • Data Entry

Timeline

Administrative Assistant

ProTrim LLC
03.2024 - Current

Customer Service Representative

Fred Loya Insurance Company
10.2023 - 02.2024

Receptionist

Bellagio Pool
02.2022 - 08.2023

Receptionist/Cashier

Emily's Beauty Salon
05.2020 - 11.2021

College and Career Ready Diploma -

Veterans Tribute Career and Technical Academy

Some College (No Degree) - Teaching

University of Nevada - Las Vegas

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Vanessa Osorio