VANESSA OSORIO
Spring,TX
Summary
Hardworking individual excited for opportunities to learn new skills and contribute to the success of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LEAD DRIVER
Houston Food Bank
2023.10 - Current
- Attendance to meet the needs of the business, including attending and taking part in meetings and presentations
- Operate company vehicles over established routes while strictly adhering to all Department of Transportation (DOT) regulations and guidelines
- Comply with all established guidelines set by the Houston Food Bank, local, state, and federal guidelines/regulations while providing exemplary customer service to both internal and external customers
- Maintain assigned equipment by performing pre-trip and post-trip inspections and notifying the leader of any issues with equipment
- Deliver partner agency orders and/or donations in assigned equipment
- Pick-up donated and/or purchased product from donors/vendors
- Load/Unload partner agency’s orders either by hand or use of a manual/electric pallet jack
- Complete trip report(s) for compliance and reporting and submit daily at the end of the shift
- Complete and turn in all paperwork to the assigned/responsible persons/departments as instructed by the supervisor
- Offer suggestions regarding routing/assignments/etc
- That may improve the performance of the organization
- Daily, Weekly and Monthly Reports
- Mediator between Supervisor and Drivers
- Router
- Conflict Resolution
- Train new hires
PROFESSIONAL DRIVER
Houston Food Bank
2023.03 - 2023.10
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Demonstrate safe driving by following regulations and safety procedures, resulting in zero accidents
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
- Deliver pallets of different products daily
- Deliver thousands of meals to our surrounding schools, and to most of the boys and girls clubs
- Pick up donation from Amazon, Hardies, Brother’s Produce, etc
WAREHOUSE ASSOCIATE
Houston Food Bank
2021.10 - 2023.03
- Loading and Unloading trucks (Bobtails and 18 wheelers)
- Checked packages and merchandise for damages and notified vendors
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Operated pallet jacks, sit down lift, scissor lift, stand up lift and rider jack to receive and transport items from various warehouse locations
- Collaborated with various departments to manage timely delivery of orders and avoid delays
- Completed cycle counts and monthly inventory
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations
WAREHOUSE ASSOCIATE (RETAIL PRODUCE)
Houston Food Bank
2021.03 - 2021.10
- Prepared orders for shipment by picking, packing, and labelling merchandise
- Worked safely around moving machinery
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually loaded and unloaded materials from pallets
- Consistently lifted materials weighing as much as 40 pounds
SERVER
LA OLLA RESTAURANT
2021.12 - 2021.03
- Provided exceptional customer service by anticipating and fulfilling guests' needs, resulting in a 95% satisfaction rate and positive reviews on social media platforms
- Managed a high-volume section during peak hours, consistently delivering accurate orders and maintaining a positive attitude under pressure, resulting in a 90% accuracy rate and positive feedback from guests
- Seated and served guests, took orders, and removed dinnerware with practicing pacing
- Assisted other workers to achieve maximum efficiency during peak attendance times
SALES REPRESENTATIVE (SUPERVISOR)
VMAKEUP
2019.04 - 2020.11
- Manage large amounts of incoming calls, and emails
- Build connections with customers
- Social Media
- Inventory (Monthly)
- Mediator between employees and managers
- Train new hires
- Conflict resolution
- Serve customers by selling products (Makeup, skin care, etc)
SALES REPRESENTATIVE
LA PERLA
2016.01 - 2019.04
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Investigated and resolved customer inquiries and complaints quickly
- Inventory (Daily, Monthly)
Education
High School Diploma -
Cesar Zumeta
Venezuela01.2018
Skills
- Shipping and receiving
- Samsara data entry and routing
- Developer of SOP’s for the department.
- Attentive to departmental needs
- Professional Driver
- Complete daily, Weekly temperature and proof of delivery reports (P.O.D'S)
- Daily data entry
- Microsoft Excel, Word, PowerPoint
- Hard Worker
- Creative
- Fast Learner
- Enthusiastic about learning and training others
- Adaptability
- Flexibility
- Reliable
- Public speaking
- Leadership
- Problem solving
- Router
- Fork lift, Scissor lift, Pallet jack, Sit-down certificate
Certification
- New Supervisor Fundamentals
- 8 Keys to a More Respectful Workplace
- How To Deal with Gossip in Your Team
- Customer Service 101: Assisting Upset Customers
- Customer Service: Sound excited Already
- Email Etiquette: 02. Spelling and Grammar Check
- Email Etiquette: 06. Reply Time
- Excel 2019
- Analyzing your Customer Service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
LEAD DRIVER
Houston Food Bank
2023.10 - Current
PROFESSIONAL DRIVER
Houston Food Bank
2023.03 - 2023.10
SERVER
LA OLLA RESTAURANT
2021.12 - 2021.03
WAREHOUSE ASSOCIATE
Houston Food Bank
2021.10 - 2023.03
WAREHOUSE ASSOCIATE (RETAIL PRODUCE)
Houston Food Bank
2021.03 - 2021.10
SALES REPRESENTATIVE (SUPERVISOR)
VMAKEUP
2019.04 - 2020.11
SALES REPRESENTATIVE
LA PERLA
2016.01 - 2019.04
High School Diploma -
Cesar Zumeta
- New Supervisor Fundamentals
- 8 Keys to a More Respectful Workplace
- How To Deal with Gossip in Your Team
- Customer Service 101: Assisting Upset Customers
- Customer Service: Sound excited Already
- Email Etiquette: 02. Spelling and Grammar Check
- Email Etiquette: 06. Reply Time
- Excel 2019
- Analyzing your Customer Service
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