Summary
Overview
Work History
Skills
Timeline
Generic

Vanessa Owens

San Jose,CA

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

26
26
years of professional experience

Work History

Office Manager/Dispatcher

Ramos Oil Company
01.2023 - 02.2024
  • Efficiently schedule and dispatch our fleet of trucks and equipment to meet customer delivery requirements and optimize transportation
  • Answered phones
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Received new orders, prepared documentation, and assigned personnel.
  • Directed dispatching, routing, and tracking of 5 fleet vehicles

A/R Specialist/ Dispatcher

Preferred Plumbing and Drain
05.2020 - 01.2023
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Negotiated payment arrangements with customers to establish timely receipt of payments
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
  • Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
  • Maintained accurate financial records with meticulous attention to detail in data entry and account management.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.

Assistant Office Manager

Hampton Inn and Suites
03.2012 - 04.2020
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Implemented successful upselling initiatives that contributed to increase in average spend per customer visit.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Completed bi-weekly payroll for 40 employees.

Dispatcher / Insurance Agent

Rescue Rooter Plumbing
01.1998 - 11.2002
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Directed dispatching, routing, and tracking of 5 fleet vehicles.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Brought the company up from a low 15 % satisfaction rate to a high !00% satisfied customers
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Skills

  • Service Excellence
  • Office Administration
  • Project Coordination Expertise
  • Payroll Management
  • Proficient in Conflict Mediation
  • Payment Processing
  • Financial Record Keeping
  • Collections Strategy
  • Interpersonal Relationship Development
  • Calendar Management

Timeline

Office Manager/Dispatcher

Ramos Oil Company
01.2023 - 02.2024

A/R Specialist/ Dispatcher

Preferred Plumbing and Drain
05.2020 - 01.2023

Assistant Office Manager

Hampton Inn and Suites
03.2012 - 04.2020

Dispatcher / Insurance Agent

Rescue Rooter Plumbing
01.1998 - 11.2002

Similar Profiles

CREATE PROFILE
Vanessa Owens