Summary
Overview
Work History
Education
Skills
Awards Activities Achievements
References Available
Timeline
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Vanessa Pabey

Vanessa Pabey

Newburgh,NY

Summary

Caring & compassionate Vet Tech focused and dedicated on providing the best possible care to every pet that comes through the hospital. Strong affection for animals and concern of their welfare.

Overview

19
19
years of professional experience

Work History

Licensed Veterinary Technician

The Beacon Veterinary Associates
06.2021 - Current
  • Obtained patient history from owners and assisted veterinarians with physical examinations.
  • Greeted pet owners and went over available services, outlined costs, discussed treatment plan of animals under care.
  • Promoted animal health through client education & conducting routine laboratory tests. Collected and prepared specimens for laboratory testing: bloodwork, urinalysis, and fecal analysis.
  • Strengthened client relationships by delivering exceptional customer service while addressing questions or concerns regarding their pets' health needs.
  • Assisted veterinarians with diagnostic testing, in-house lab work, radiographs, and ultrasounds.
  • Assisted veterinarian with wound treatment, administration of medications, vaccines, and treatments / operations as instructed by veterinarian.
  • Supported clinic operations by maintaining clean and organized treatment areas, exam rooms, and surgical suites.
  • Interacted & educated clients regarding animal health, preventative care, proper nutrition / BCS, questions and concerns, education on treatment protocol, general procedures and other services available.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Performed dental cleanings using ultrasonic scaler, polished teeth, and performed additional treatment if deemed necessary (i.e. bonded sealant, doxirobe or clindoral treatment prior to sanos dental sealant).
  • Prepared, sterilized and maintained surgical instruments, packs, and equipment.
  • Assisted veterinarians in performing surgical procedures, monitoring vital signs & anesthetic depth of pet during surgical procedures and providing postoperative care.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Managed hospital ordering of supplies, equipment, medications, controlled substances, vaccines, preventatives, prescription diets, acupuncture needles, lab supplies, and much more.
  • Ordered compounded medications through EpicurPharma, Covetrus Compounds, Atlas/Roadrunner, or Wedgewood Pharmacy.
  • Placed special orders through Wedgewood Pharmacy or Mixlab Pet Pharmacy.
  • Filled out DEA forms for ordering Controlled Substances & mail out to respective vendors.
  • Received in all orders and made codes for new medications or supplies that were not in our system.
  • Created new codes for unmapped products, new medications, hospital supplies, instruments, etc.
  • Created or adjusted minimum & maximums inventory levels through Covetrus Connect Inventory Management App for order tracking & reminders.
  • Calculated pricing for new medications or products sold to clients according to Inventory Guidelines & Recommended Markups provided by corporate / inventory management team.
  • Created new codes & determined pricing for new lab tests (Antech, IDEXX, Texas, MSU, etc.) as well as update old/not frequently used test codes – called lab for updated clinic costs & adjusted our pricing accordingly.
  • Kept track and documented backordered and/or discontinued drugs & hospital supplies.
  • Managed hospital inventory & tracking – adjusted inventory levels for in-hospital use medications/supplies & conducted random audits monthly/bi-monthly.
  • Managed quarterly inventory – submitted manual counts & random audit.
  • Managed special orders – both prescription food requests and medications – order product, then notify client when product arrives [or go on backorder].
  • Discussed with reps new products, special offers, promotions, etc – partnered with practice manager or DR regarding Lunch and Learn, if interested in new products.
  • Reached out to reps/vendors regarding backordered medications and there expected availability, returns, damaged products, expiring medications, special orders (cages/kennels, custom yearly rabies tags), etc.
  • Requested credit for expiring prescription diets, medications or damaged products.
  • Managed food reserves & food ordering - Called clients regarding reserved food or food orders, reminded them of 30 day holds & added any food back to hospital inventory if not picked up within timeframe.
  • Documented & Received in Controlled Substances – Logged new bottles into log books and documented & filed invoices with corresponding drugs received.
  • Labeling new bottles of Controlled Substances according & added to lockbox in treatment area and backup safe in office.
  • Conducted random & weekly audits of Controlled Substances – Verified that amounts documented added up correctly. If any discrepancies found or large quantities uncounted for, conducted full audit of that drug, documented missing logs, then calculated approximate hub waste amounts.
  • Trained other LVTs in operations and procedures (hospital procedures, treatment protocols, dental procedures, surgeries, hospital ordering, etc).
  • Trained and mentored other staff members (i.e. mentored for Vet Tech externship for fellow staff member enrolled in Vet Tech school).
  • Improved teamwork among staff members by actively participating in team meetings and offering constructive feedback on clinic operations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.

FT Lead Supervisor

Coach, Inc.
06.2020 - 06.2021
  • Managed online orders, picked product requested, and prepared product for shipment.
  • Maintained proper product levels in stockroom to ensure appropriate stock level for in-store sales and online orders. Placed order for product request from warehouse to replenish sales and accommodate new upcoming sales or promotions.
  • Organized stockroom to ensure proper rotation of products and to accommodate new products coming in from that day's shipment.
  • Performed quality assurance inspections on all products upon arrival of shipment to ensure that product quality meets company standards & reported any damages in a timely manner.
  • Applied appropriate markdowns or promotional sales to unpopular products and unsold clearance merchandise to help increase revenue in sales.
  • Transferred larger quantity merchandise to nearby store locations to ensure proper inventory levels and help promote store sales in other locations that were low on product of interest.
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments & managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

FT Stock Associate

Coach, Inc.
11.2010 - 06.2020
  • Received & scanned in shipment, confirmed delivery with paperwork to ensure all merchandise was accounted for & there was no missing packages. Inspected all boxes received to ensure there was no damaged packages or merchandise.
  • Processed shipment & selected merchandise requested from the store, processed & stored remaining merchandise in boxes labeled accordingly.
  • Stored merchandise that was remaining at the warehouse on corresponding shelves with similar styles or silhouette of handbag. Stored boxes of merchandise on shelves using Crown SP Series Forklift or pallet jacks.
  • Crown SP Series Forklift Certified.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Order picking of merchandise for replenishment order for stores were selected and organized in bins for delivery, along with requested merchandise from same day shipment.
  • Delivered selected merchandise to store locations (Coach Mens & Coach Womens) and stored product on reserved shelves in stockroom. If space was not preemptively prepared, reorganize stockroom to accommodate new merchandise & replenished products.
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise in clearly labeling boxes and arranging according to style, silhouette, size and/or color. Maintained stockroom / warehouse records of received new stock and input values into computer system, and generated closing reports for management.
  • Updated our system to reflect orders picked or stocked on daily basis, keeping clear and accurate records and counts of all merchandise processed during that shipment / business day.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
  • Performed inventory control, such as counting, and stocking merchandise. Conducted random audits of inventory to ensure accuracy and tracking of available merchandise.
  • Managed full yearly inventory counts on all products and merchandise at both warehouse and store locations.
  • Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Coordinated with management on implementing new strategies aimed at improving overall stockroom performance and accuracy.

PT Cashier

Coach, Inc.
10.2009 - 07.2010
  • Performed cash, credit card, and check transactions to complete customer purchases with excellent accuracy levels. Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy & maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers. Promoted store promotions and incentive programs to increase overall sales revenue.
  • Greeted customers entering store and responded promptly to customer needs. Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns. Also worked with floor team and managers to meet wide range of customer needs.
  • Worked flexible schedule and extra shifts to meet business needs. Worked effectively in fast-paced environments.

Crew Chief / Operations Supervisor

McDonalds
08.2005 - 10.2009
  • Supervised crew in daily transactions, order placement, and quality of product being produced.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Veterinary Technician – Associate Of Science Degree -

Penn Foster Career School
Scranton, PA
04.2021

Veterinary Assistant – Career Diploma -

Penn Foster Career School
Scranton, PA
06.2012

Nursing Assistant -

Orange-Ulster Career and Technical Center
Goshen, NY
06.2009

High School Diploma -

Monroe-Woodbury High School
Central Valley, NY
06.2009

Skills

  • Venipuncture & Intravenous Catheterization
  • Medication Dispensing & Labeling
  • Patient Positioning / Restraining
  • Digital Radiology & Radiology Safety - Knowledge with IDEXX VetMedStat & Antech Imaging Services
  • Surgery and Procedure Preparation
  • Anesthesia Induction / Administration
  • Pre & Post Anesthesia Care - pre oxygenation, pre-warming, monitoring after administration of premed, obtaining vital signs, post-surgical monitoring, assessing pain scale, etc
  • Intubation & Surgical Monitoring / Surgical Assisting - General Anesthesia Monitoring
  • Dental Procedures - Scale & Polish, Bonded Sealant Application, Sanos Dental Sealant Application, etc
  • Dentistry with Dental Radiology - Midmark Progeny Dental Imaging Software
  • Patient Discharge
  • Equipment Sterilization
  • Laboratory Protocols
  • Specimen Collection & Preparation
  • Inventory Oversight of Drugs & All Hospital Supplies
  • Controlled Substance Management
  • Computer Proficiency - Knowledge with AVImark system, Microsoft Word, & Microsoft Excel
  • Euthanasia Assistance
  • Appointment Scheduling
  • Medical Charts & Records
  • Acupuncture Assistance
  • Ear Cytologies & Ear Cleaning
  • Nail Trimming
  • IV Medication Administration
  • Medication Administration
  • Microchip Administration
  • Vaccinations Administration
  • Emergency & Preventative Care
  • Time Management & Multitasking Abilities
  • Staff Training / Mentoring
  • Teamwork and Collaboration
  • Reliability, Adaptability, and Flexibility
  • Great Organizational Skills & Attention to Detail
  • Excellent Communication & Customer Service
  • Understanding & Being Sympathetic with Others
  • Ability of Working Under Extreme Conditions
  • Immense Ability & Initiative
  • Ability of Working with Minimal Supervision & Direction
  • Performing Skills at Levels of Great Satisfaction
  • Hard Worker & Fast Learner
  • Problem-Solving
  • Client Education
  • Supply Restocking

Awards Activities Achievements

  • Dean's List at Penn Foster Career School in Spring 2021
  • Associate of Science Degree with major in Veterinary Technician with the distinction "Cum Laude" 4/21
  • Honor Roll at CTEC for four consecutive marking periods 2008-2009
  • Career and Technical Education Center Community Service Y2K 5/09
  • Monroe Woodbury High School Community Service Blood Drive 3/09
  • Volunteered at Monroe Primary Care - sorted & filed medical records 3/09
  • Career and Technical Education Center Student of the Month 11/08
  • President's Award of Educational Achievement at CTEC in recognition of Outstanding Academic Achievements 6/08
  • Honor Roll at CTEC for four consecutive marking periods 2007-2008
  • Career and Technical Education Center Perfect Attendance 2007-2008
  • Proficient in Word, Excel, Power Point, and Publisher

References Available

References Available Upon Request

Timeline

Licensed Veterinary Technician

The Beacon Veterinary Associates
06.2021 - Current

FT Lead Supervisor

Coach, Inc.
06.2020 - 06.2021

FT Stock Associate

Coach, Inc.
11.2010 - 06.2020

PT Cashier

Coach, Inc.
10.2009 - 07.2010

Crew Chief / Operations Supervisor

McDonalds
08.2005 - 10.2009

Veterinary Technician – Associate Of Science Degree -

Penn Foster Career School

Veterinary Assistant – Career Diploma -

Penn Foster Career School

Nursing Assistant -

Orange-Ulster Career and Technical Center

High School Diploma -

Monroe-Woodbury High School

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Vanessa Pabey