Vanessa Pacheco
North Miami Beach,FL
Summary
Dynamic bilingual professional with 8 years experience working for Automotive Finance Corporation . Proficient in handling administrative tasks, providing exceptional customer service and fostering positive client relationships. Skilled in managing inquiries, processing financial data, and resolving complex problems. Adept at multitasking and managing timely loan approvals while maintaining professionalism and attention to detail.
Overview
16
16
years of professional experience
Work History
Relationship Associate
Automotive Finance Corporation
04.2017 - Current
- Effectively manage a diverse portfolio of clients, matching them with products that best fulfill their needs.
- Expert at loan processing collection and titles and contract management.
- Strengthen client relationships by consistently providing exceptional service and support.
- Used data entry skills to accurately document and input statements.
- Provide ongoing support throughout the loan application process, ensuring timely approvals and proper documentation completion by clients.
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Proficient in utilizing AFC dealer reporting tools like Salesforce to identify leads and growth opportunities.
Hotel Bartender
DoubleTree Ocean Point Resort And Spa
03.2012 - 03.2017
- Known for providing excellent customer service, adept at anticipating and fulfilling guests' needs, resulting in a 25% increase in positive guest reviews.
- Thrive in high-pressure, fast paced environments, able to remain flexible and composed while delivering prompt service during peak hours including special events, nights, and weekends.
- Skilled in efficiently managing bar operations, including inventory management, cash handling, ordering supplies, and maintaining a clean and organized workspace ensuring compliance with health and safety regulations.
- Committed to creating memorable experiences for guests by engaging with them, offering personalized recommendations, crafting high-quality cocktails, and fostering a welcoming atmosphere.
- Acted as a sales representative upselling and promoting additional services or products to enhance the guest experience and increase revenue.
Front Office Clerk
Manheim Fort Lauderdale
01.2008 - 01.2011
- Greet customers, providing information and answering inquiries about auction procedures, vehicle inventory and payment options.
- Process vehicle transactions, including registration, title transfers and payment processing, ensuring accuracy and compliance with company policies.
- Maintain organized records of vehicle sales, purchases, and customer information using database systems and spreadsheets.
- Coordinate with auction staff and management to resolve customer concerns and ensure smooth operation during auctions.
- Assist with administrative tasks such as answering phones, filing paperwork, data entry, and preparing auction documentation.
Skills
- Written and Verbal Communication
- Fluent in Spanish
- Account Management
- Customer Service
- Transaction Processing
- Attention to Detail
- Problem Solving
- Decision-Making
- Salesforce
- Customer Relationships
Additional Information
Education/ Experience
- High School Diploma | Dr. Michael M Krop Senior High School, Miami, FL
- Business Administration Work Courses | Broward College, Davie FL
- Eight years plus experience with customer service and account management
- Familiarity with automotive and finance industry practices, concepts, and procedures.
- Experience with Salesforce, Oracle, Cosmos, and Microsoft Suite.
Timeline
Relationship Associate
Automotive Finance Corporation
04.2017 - Current
Hotel Bartender
DoubleTree Ocean Point Resort And Spa
03.2012 - 03.2017
Front Office Clerk
Manheim Fort Lauderdale
01.2008 - 01.2011
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