Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Padilla

Norwalk,CA

Summary

Self-assured individual trained to be focused Compliance Specialist bringing more than [Number] years working for [Type] organization. Determined to exceed expectations and promote developed skills in [Skill]. Smart decision-maker promoting [Number] years of expertise in [Industry]. Educated and talented to work in demanding environments. Fantastic at problem-solving and verifying [Area of expertise] information. Proficient in field examinations and configuring driving simulators. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Compliance Specialist

SchoolsFirst Federal Credit Union
03.2020 - Current
  • Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
  • Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
  • Managed quality programs to reduce overdue compliance activities.
  • Tracked customers' loan status to update appropriate teams and facilitate subsequent steps, leading to timely closings.
  • Assisted with training sessions to educate management personnel on compliance and regulatory standards through [Software] and presentations.
  • Monitored closing disclosures to verify documents contained required signatures.
  • Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.
  • Monitored safety programs to verify compliance with federal standards.
  • Performed quality reviews with [Job title] to uncover workflow and communication issues.
  • Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
  • Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.
  • Developed analysis methodologies under close supervision of [Job title].
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Supported [Job title] by pitching in to complete special projects.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
  • Prepared training programs to improve compliance at all levels.
  • Used [Software] and [Software] to create reports to keep senior management informed of operations and progress of compliance efforts.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.

Member Service Representative

SchoolsFirst Federal Credit Union
11.2018 - 03.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Personal Banker

Chase Bank
06.2016 - 09.2018
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Achieved consistent recognition as top sales performer.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Backed up teller team by handling needs of new and existing customers at main counter.

Teller

Chase Bank
01.2015 - 09.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Performed vault duties to handle large deposits of up to $[Amount] and distribute currency to coworkers.

Customer Service Representative

Dollar Financial Group Inc.
06.2013 - 01.2015

Education

Bachelor of Science - Political Science

Cal State Long Beach
Long Beach, CA
06.2023

Associate of Science - Politcal Science

Fullerton College
Fullerton, CA
06.2017

Skills

  • Risk Identification
  • Compliance Risk Management
  • Corporate Compliance
  • Audit Coordination

Languages

Spanish
Native or Bilingual

Timeline

Compliance Specialist

SchoolsFirst Federal Credit Union
03.2020 - Current

Member Service Representative

SchoolsFirst Federal Credit Union
11.2018 - 03.2020

Personal Banker

Chase Bank
06.2016 - 09.2018

Teller

Chase Bank
01.2015 - 09.2016

Customer Service Representative

Dollar Financial Group Inc.
06.2013 - 01.2015

Bachelor of Science - Political Science

Cal State Long Beach

Associate of Science - Politcal Science

Fullerton College

Similar Profiles

CREATE PROFILE
Vanessa Padilla