Vanessa Padilla
El Paso,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer servisce industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Lone Star Laundry
El Paso, TX
10.2010 - 06.2013
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Customer Service Representative
Empire Today
El Paso, TX
07.2015 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered 100+ inbound calls per day and directed to individuals or departments.
Customer Service Representative
ADP
El Paso, Texas
09.2024 - 02.2025
- Educated members on coverage options and benefits available.
- Handled customer service calls for policy changes and renewals.
- Assisted customers with inquiries about health insurance policies and coverage options for Medicare.
- Answered inquiries from employees concerning their paychecks or deductions.
- Resolved discrepancies related to payroll processing and provided customer service support.
- Provided guidance on resolving issues related to direct deposits or other payment methods.
Customer Service Representative
Intelogix
El Paso, Texas
02.2025 - Current
- Assist with changing due dates, extensions, deferrals, and waiving fees.
- Assist customers with managing their accounts online and through the app, including making payments, setting up autopay, and viewing statements.
- Provide payoff to customers and dealerships
- Manage accounts and offer support for both customers and dealers for financing and leasing.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Motwood High School
El Paso, TX05.2003
Skills
- Credit card payment processing
- Technologically savvy
- Quality assurance controls
- High-energy attitude
- Clerical support
- Adaptive team player
- Inbound and Outbound Calling
Languages
Spanish
Professional
Timeline
Customer Service Representative
Intelogix
02.2025 - Current
Customer Service Representative
ADP
09.2024 - 02.2025
Customer Service Representative
Empire Today
07.2015 - Current
Customer Service Associate
Lone Star Laundry
10.2010 - 06.2013
High School Diploma -
Motwood High School
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