Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Pagan

Ridgewood,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

8
8
years of professional experience

Work History

Import Coordinator

E.S Originals Inc.
08.2022 - 02.2024
  • Entered wholesale orders into Client Information System for approval
  • Submitted payment for orders made by vendors into AS400 system and ensure all bills were paid in efficient and timely manner
  • Reviewed trucking charges and requested invoice corrections from vendors if rates or labor does not match in AS400
  • Streamlined import processes by implementing efficient tracking and documentation systems.

CIET, Case Manager

LaGuardia Community College
10.2019 - 09.2021
  • Provided counseling to help cope with trauma or crisis, and generated resource list to help students during COVID-19 pandemic
  • Managed caseload of 60 students and conducted one on one advisement as well as group meetings to follow up with students and share announcements of beneficial resources
  • Contributed to weekly team meetings to ensure we are providing the best resources and service to students
  • Facilitated career development workshops using power point and zoom on resume writing, networking, effective interviewing practices and job search strategies
  • Documented student success, outreach, progress and retention throughout the course of the class using Microsoft excel, and Google Sheets.

Job Readiness Specialist

Laguardia Community College
11.2018 - 10.2019
  • Led on-campus recruitment events, revised resumes and referred students to employment opportunities after matching qualified students with employer needs
  • Kept updated information in shared excel spreadsheet regarding job fairs and internet resources and participated in outreach and recruitment activities by attending job fairs and cold calling employers to create partnership for recruitment purposes
  • Actively researched, engaged and cultivated relationships with employers and industry partners
  • Identified job opportunities for students completing tuition and non-tuition programs and established referral process with employer to actively refer participants to other resources
  • Facilitated with recruitment, intake and assessments related to training programs
  • Interviewed and selected over 30 applicants seeking admission for competitive programs and scholarships.

Program Specialist

Laguardia Community College
03.2018 - 11.2018
  • Screened and interviewed applicants via telephone, email and phone for 4 programs to facilitate recruitment process
  • Provided students with proper resources needed for requested paperwork
  • Developed spreadsheets that monitored and tracked over 500 students and submitted monthly internal reports for each program
  • Prepared and purchased class materials within given budget for each program, arranged room availability and kept track of inventory
  • Requested quotes from vendors, submitted invoices and supporting documentation to grant office for payment
  • Conducted admissions interviews and follow up with more than 50 students who have been accepted into ACE programs
  • Communicated with few directors from different departments to receive updated student information for monthly reporting and attend meetings to discuss program updates, challenges and overall progress.

Administrative Assistant

Laguardia Community College
01.2016 - 02.2018
  • Provided administrative support to office manager by managing calendar, scheduling interviews and responding to inquiries
  • Completed data entry and file maintenance for monthly reports
  • Proctored examinations of 30 students and maintained record of students who passed and failed
  • Scheduled exams and verified student payment and eligibility in Peopleware
  • Processed time sheets and submitted to payroll by required deadlines
  • Communicated with students to assure students completed required courses to get their TLC license.

Education

Bachelor of Arts in Sociology -

CUNY Hunter College
New York, NY
01.2015

Skills

    • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
    • Calendar Management
    • Spreadsheet Management
    • Data Entry
      • Office Administration
      • Attention to Detail
      • Active Listening

Languages

Spanish
Professional Working

Timeline

Import Coordinator

E.S Originals Inc.
08.2022 - 02.2024

CIET, Case Manager

LaGuardia Community College
10.2019 - 09.2021

Job Readiness Specialist

Laguardia Community College
11.2018 - 10.2019

Program Specialist

Laguardia Community College
03.2018 - 11.2018

Administrative Assistant

Laguardia Community College
01.2016 - 02.2018

Bachelor of Arts in Sociology -

CUNY Hunter College

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Vanessa Pagan