Vanessa Paholke
Gwinn
Summary
Dynamic hospitality professional with a strong work ethic and proven problem-solving skills, honed at Holiday Inn Express & Suites. Expert in front desk operations and cash handling, consistently enhancing guest satisfaction and streamlining processes. Recognized for maintaining safety and security while fostering teamwork and collaboration among staff.
Overview
7
7
years of professional experience
Work History
Night Auditor
Holiday Inn Express & Suites
10.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Janitorial Worker
Holiday Inn Express & Suites
01.2023 - Current
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
- Supported recycling initiatives by properly sorting waste materials into designated bins for collection.
Breakfast Attendant
Holiday Inn Express & Suites
01.2023 - 10.2024
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Hotel Housekeeper
Ramada Inn & Suites
10.2022 - 09.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
Kitchen Line Cook
Jet’s Pizza
09.2022 - 07.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
- Ensured customer satisfaction by accommodating dietary restrictions and special requests whenever possible.
- Enhanced kitchen efficiency by promptly preparing ingredients for multiple dishes simultaneously.
- Promoted a safe working environment by adhering to established safety protocols for equipment use and maintenance.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Deli Associate
Crossroads Mini Mart- Shell Gas Station
10.2021 - 08.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted customers at counter to fulfill requests and answer questions.
Breakfast Manager
Country Inns & Suites
11.2019 - 10.2021
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Head Housekeeper
Borders Inn & Suites
05.2019 - 09.2019
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Enhanced team morale by fostering a supportive work environment that encouraged open communication among staff members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed special housekeeping actions such as turning mattresses on set schedule.
CAP 2 Associate
Walmart
08.2018 - 09.2019
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Monitored and adhered to company safety regulations and policies.
- Maintained a safe work environment by adhering to company safety policies and promptly reporting any hazards or incidents.
- Streamlined unloading process, ensuring accurate delivery counts and quick turnaround times for incoming shipments.
Cashier
Burger King
04.2018 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Diploma -
Bonduel High School
Bonduel, WI06.2019
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Teamwork and collaboration
- Time management
- Safety and security procedures
- Facility maintenance monitoring
- Analytical thinking
- Conflict mediation
- Cash handling
Timeline
Night Auditor
Holiday Inn Express & Suites
10.2024 - Current
Janitorial Worker
Holiday Inn Express & Suites
01.2023 - Current
Breakfast Attendant
Holiday Inn Express & Suites
01.2023 - 10.2024
Hotel Housekeeper
Ramada Inn & Suites
10.2022 - 09.2023
Kitchen Line Cook
Jet’s Pizza
09.2022 - 07.2023
Deli Associate
Crossroads Mini Mart- Shell Gas Station
10.2021 - 08.2022
Breakfast Manager
Country Inns & Suites
11.2019 - 10.2021
Head Housekeeper
Borders Inn & Suites
05.2019 - 09.2019
CAP 2 Associate
Walmart
08.2018 - 09.2019
Cashier
Burger King
04.2018 - 07.2018
High School Diploma -
Bonduel High School
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