Vanessa Palomo
Summary
Dynamic Operations Manager with a proven track record excelling in team leadership and operational efficiency. Spearheaded process improvements that enhanced patient care services and elevated customer satisfaction. Skilled in performance monitoring and proficient in Salesforce, driving strategic initiatives that align with organizational goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
UCLA Health
10.2024 - 04.2025
- Managed daily operations to ensure efficient workflow and adherence to protocols.
- Coordinated with cross-functional teams to streamline communication and enhance service delivery.
- Developed and implemented process improvements to optimize patient care services.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Operations Manager
UnitedHealthcare Hearing
02.2018 - 10.2024
- Collaborated with leadership to align departmental goals with organizational objectives for service excellence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Collaborated with stakeholders to align business operations with corporate strategy and objectives.
- Led cross-functional teams to implement strategic initiatives, improving service delivery and customer satisfaction.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
Recall Warranty Lead
American Honda Motor Co
04.2016 - 11.2017
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Ganesha High School
Pomona, CASkills
- Team leadership
- Customer service
- Operational efficiency
- Planning and implementation
- Staff training
- Management
- Performance monitoring
- Employee motivation
- MS office
- Salesforce
- EPIC
- ORACLE
- POWER BI
- Performance management
- Process improvements
- Organizational management
- Customer relationship management (CRM)
- Onboarding and orientation
- Logistics oversight
- Cross-functional communications
- Performance reporting
- Process flows
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
UCLA Health
10.2024 - 04.2025
Operations Manager
UnitedHealthcare Hearing
02.2018 - 10.2024
Recall Warranty Lead
American Honda Motor Co
04.2016 - 11.2017
High School Diploma -
Ganesha High School