Vanessa Parks
Summary
Accomplished leader with expertise in managing HR & Customer Service functions and teams. Proven track record of developing and implementing successful policies and processes to improve efficiency and effectiveness. Adept at delivering world-class recruiting, onboarding, and training. Leverages exceptional communication and interpersonal skills to build and maintain strong relationships with employers, employees, and stakeholders.
Overview
14
14
years of professional experience
Work History
CSR
ASM Research
08.2024 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed customer relationships, enhancing satisfaction and loyalty through tailored support.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Utilized CRM software to track customer interactions, ensuring accurate data management.
- Conducted training sessions for new team members, promoting best practices in customer service.
- Remote
Talent Acquisition Manager
Infineon
09.2023 - 02.2024
- Managed full-cycle recruiting process from sourcing to onboarding new hires.
- Partnered with business leaders to analyze staffing needs and negotiate contract terms.
- Prepared periodic reports on current recruitment trends for senior management review.
- Developed onboarding materials for new employees.
- Developed and implemented recruiting strategies to identify qualified talent for various roles.
- Managed relationships with external recruiting agencies and vendors.
- Negotiated bargaining agreements and helped interpret labor contracts.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Sourced qualified candidates through various channels, exceeding hiring goals.
SR Account Manager on Premise
Ultimate Staffing
07.2021 - 05.2023
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Strategic Account Manager
Adecco Staffing
05.2019 - 07.2021
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Delivered an increase in overall revenue by successfully upselling products/services in line with customers'' evolving requirements.
- Generated pipeline to close revenue and attain quota.
On Premise SR Payroll Manager
NextSource
06.2015 - 02.2019
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions
- Responded to employee inquiries to provide assistance with payroll-related questions
- Calculated deductions and processed payroll for employees
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Processed payroll garnishments such as tax liens and child support
- Developed and implemented payroll procedures and policies to determine compliance with regulations
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
- Orchestrated and deployed online employee timekeeping program to improve measurements of overtime and employee work hours
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience
- Advertised job opportunities on social media platforms and job boards
Recruiter
National Engineering
03.2015 - 06.2015
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume Advertised job opportunities on social media platforms and job boards Developed and implemented plans to improve recruitment process Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs Operated and maintained applicant tracking and candidate management systems.
On Premise Coordinator
Aerotek: Recruiting Staffing
01.2012 - 03.2015
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Education
Associate of Arts - Business Administration
Ohlone College
01-2003
Skills
- Customer Satisfaction Expert
- Acquisition and Retention Strategies Expert
- New Business Opportunities Expert
- Leadership Management Expert
- CRM Software Expert
- Prospecting and Cold Calling Expert
- Strategic Planning Expert
- Verbal and Written Communication Expert
- Business Strategies Expert
- Organizational Development Expert
- Human Resources Operations Expert
- Employee Relations Expert
- Business Development Expert
- Forecasting Ability Expert
- Account Management Expert
- Leadership Development Expert
- Hiring and Onboarding Expert
- Pre-employment screening
- Employee relations
- Onboarding and orientation
- Payroll administration
- Talent acquisition
- Recruitment
- HR services
- Human resources management systems
- Time tracking and payroll administration
Timeline
CSR
ASM Research
08.2024 - Current
Talent Acquisition Manager
Infineon
09.2023 - 02.2024
SR Account Manager on Premise
Ultimate Staffing
07.2021 - 05.2023
Strategic Account Manager
Adecco Staffing
05.2019 - 07.2021
On Premise SR Payroll Manager
NextSource
06.2015 - 02.2019
Recruiter
National Engineering
03.2015 - 06.2015
On Premise Coordinator
Aerotek: Recruiting Staffing
01.2012 - 03.2015
Associate of Arts - Business Administration
Ohlone College
Similar Profiles
Joseph GaitanJoseph Gaitan
Outreach Analyst III at ASM ResearchOutreach Analyst III at ASM Research
Nix JacksonNix Jackson
Cloud Support Engineer at ASM ResearchCloud Support Engineer at ASM Research
Rachelle ClarkRachelle Clark
Trainer at ASM ResearchTrainer at ASM Research
Rita DeFazioRita DeFazio
CSR at CIBCCSR at CIBC
Berika Mekselina SahmaliBerika Mekselina Sahmali
CSR at IntelcomCSR at Intelcom