Gloria M Bishop
El Paso,USA
Summary
Offering excellent organizational and interpersonal skills, with keen interest in healthcare and patient support. Brings quick adaptability to learning medical protocols and electronic health record systems, along with solid grasp of patient care principles. Ready to use and develop administrative and clinical skills in Medical Management role, contributing to compassionate and efficient healthcare environment.
Overview
14
14
years of professional experience
Work History
Senior Medical Assistant
WellMed Medical Management - United Health Group
10.2023 - Current
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Processed laboratory specimens according to established guidelines, ensuring the accuracy of test results for appropriate clinical decisionmaking.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Work the Metrics to maintain our5 stars rating
- I inform providers and medical assistance in huddle what is missing with patient care, and I follow up on it to make sure it has been captured
- Promotes positive work environment in the clinic as a culture ambassador
- Train and mentor other MAs, including assisting with documentation questions. Ensures that all MAs are aware of training they must receive to continually improve performance
- I assist with taking grand pads and training new hires in our pod on how to go out on grand pad deliveries
- When we are short-handed, I focus on the areas that need the necessary help to even out the workflow for the floor
- Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment.
- Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments. Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies.
Lead Patient Access Representative
Conifer Health Solutions
01.2020 - 11.2020
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing
- Scheduled patient appointment and procedures with Cerner, Passport, Patient Access, PBAR and MBI Lookup
- Coordinated between patients and healthcare professionals to meet patient needs
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Handled all delegated tasks, including OAR report and Patient Authorization
Medical Assistant
Wellmed Medical Management
05.2019 - 01.2020
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Recorded patient histories and filed supporting clinical data and diagnosis
- Checked patients in, collected and verified insurance information, compiled new patient forms, and scheduled appointments and updated patient files
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs
- Completed up to24 referral requests each day for medical provider of primary care services
- Increased customer satisfaction by resolving referral issues that prevented patient from getting full care that is needed
EPM Market Center Trainer / Lead Medical Assistant
MedPost Urgent Care
07.2014 - 05.2019
- Supervised, trained and coached team of medical assistants
- Assisted patients with registration, new patient paperwork and checkout process
- Closed and submitted all patient insurance claims by end of each day
- Set up, cleaned and stocked examination rooms with medical supplies
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review
- Performed routine tests such as urine dip stick, vision and hearing tests
- Educated patients about medications, procedures and physician's instructions
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
- Used NextGen software to process patient payments and update accounts
- Assisted with DOT drug screens; assisted with center operations in absence of Center Manager; handle AAFP'S proficiency testing for two centers; answer phones, data entry, word processing, and file management
- Kept facility stocked with necessary supplies, equipment and instruments
- Trained16 staff members on referrals and intake process for worker’s compensation
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
Multi-Skill Tech
LAS PALMAS MEDICAL CENTER
08.2012 - 07.2014
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Handled all delegated tasks, under supervision of RN; prepared rooms for admission; handled admission and discharge log for the neonatal patients and faxed accounts to Border Children's and ECI; and assisted RN with less critical babies over4.5 pounds; performed IVs and made rounds with physicians; ordered and maintained all supplies for unit; performed all required documentation
- Supported with clerical duties; word processing, data entry, file management, and answered phones department by compiling paperwork and taking detailed meeting minutes
Office Supervisor /Certified Medical Assistant
WICHITA MOUNTAIN MEDICAL
06.2011 - 06.2012
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Monitored office inventory to maintain adequate supply levels and order products
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Maintained files and records for100 clients and observed all safety protocols to prevent breaches and misuse of data
- Delegated team tasks based upon each Medical Assistant's skill level and knowledge, which improved accuracy and productivity by95%
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
Education
Associate of Science - Healthcare Management
COLORADO TECHNICAL COLLEGE
Colorado Springs, CO07.2021
Technical Trade - Medical Assistant
Western Technical College
El Paso, TX05.2006
Skills
- Routing lab results
- Appointment confirmation
- Sterilization procedures
- Medical billing
- Team management
- Problem resolution
- MS Office
- First Aid/CPR
- Communications
- Supervision
- Customer service
- Administrative support
- Insurance billing
Timeline
Senior Medical Assistant
WellMed Medical Management - United Health Group
10.2023 - Current
Lead Patient Access Representative
Conifer Health Solutions
01.2020 - 11.2020
Medical Assistant
Wellmed Medical Management
05.2019 - 01.2020
EPM Market Center Trainer / Lead Medical Assistant
MedPost Urgent Care
07.2014 - 05.2019
Multi-Skill Tech
LAS PALMAS MEDICAL CENTER
08.2012 - 07.2014
Office Supervisor /Certified Medical Assistant
WICHITA MOUNTAIN MEDICAL
06.2011 - 06.2012
Technical Trade - Medical Assistant
Western Technical College
Associate of Science - Healthcare Management
COLORADO TECHNICAL COLLEGE
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