Summary
Skills
Work History
Education
Timeline
Awards
Receptionist
Vanessa Partridge

Vanessa Partridge

Santa Monica,CA

Summary

Web Designer and Customer Success Professional, adept at creating visually appealing and interactive websites that exceed expectations. Strong communication skills and attention to detail contribute to successful project management. Thrives in collaborative and independent settings, blending a passion for web design with a commitment to ensuring customer success. Mastery of design standards, web page best practices, and aesthetics.

Skills

  • Adobe Creative Suite
  • Figma
  • CMS Platforms such as Wordpress
  • Front-End Development
  • HTML & CSS Coding
  • Search Engine Optimization

Work History

Enterprise Website Designer

Tebra (formerly PatientPop Inc., merged with Kareo in June 2022)
2021.02 - Current
  • Managed communication with clients, handling 5 to 6 calls weekly to provide progress updates and integrate their feedback effectively
  • Designed and developed approximately 5 brand new large scale websites per month using WYSIWYG editing software, HTML and CSS
  • Advised clients on web design strategy based on SEO and web accessibility standards
  • Played pivotal role as lead designer in strategic acquisition of cutting-edge web design software
  • Redesigned existing websites to improve navigation, enhance visuals, strengthen search engine rankings and save high-risk churn accounts
  • Developed Enterprise Onboarding process resulting in quicker time to launch, higher CSAT scores and longer customer retention
  • Partnered with Product team to improve web design tools and solve UI/UX issues

Senior Website Designer

PatientPop
2017.08 - 2021.02
  • Specialized in onboarding large and complex accounts with focus on generating higher ARR
  • Produced 1-2 initial designs daily, undergoing multiple revisions to ensure client satisfaction
  • Engineered inventive templates and layouts, effectively reducing initial design time from average of 2 hours to just 1.5 hours for greater efficiency
  • Interviewed, trained and mentored new hires as team continued to grow

Website Designer

PatientPop
2016.08 - 2017.08
  • Designed SEO focused healthcare websites using in-house proprietary design tool
  • Partnered with implementation specialists to onboard 30+ accounts per month
  • Developed comprehensive set of quality assurance protocols essential for website launch.

Project Manager

ETA Media
2015.02 - 2016.03
  • Managed team of writers, designers and voice-over actors
  • Coordinated production of over 2,000 educational videos
  • Researched, wrote and formatted educational white papers

Training Coordinator

Career Group Companies
2013.01 - 2015.02
  • Created employee training videos with Camtasia
  • Provided graphic design assistance to Marketing Department
  • Updated company Intranet using Dreamweaver and HTML

Graphic Designer and Affiliate Manager

Click Profits and Vango Marketing
2007.11 - 2012.12
  • Designed user interface of computer virus scanner
  • Designed software product websites and landing pages
  • Content manager for SEO blogs and articles

Education

Bachelor of Arts - English

University of California, Los Angeles

Timeline

Enterprise Website Designer

Tebra (formerly PatientPop Inc., merged with Kareo in June 2022)
2021.02 - Current

Senior Website Designer

PatientPop
2017.08 - 2021.02

Website Designer

PatientPop
2016.08 - 2017.08

Project Manager

ETA Media
2015.02 - 2016.03

Training Coordinator

Career Group Companies
2013.01 - 2015.02

Graphic Designer and Affiliate Manager

Click Profits and Vango Marketing
2007.11 - 2012.12

Bachelor of Arts - English

University of California, Los Angeles

Awards

Awarded Top Performer in Q1 2017

Awarded Top Web Designer in Q4 2017

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Vanessa Partridge