Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Vanessa Paul

Deerfield Beach,FL

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

Restoration Services
10.2019 - 10.2023
  • Answered phone calls in a professional manner; routed calls to appropriate personnel as needed
  • Organized and managed office operations and procedures, including record keeping systems and filing protocols
  • Performed data entry tasks accurately with attention to detail
  • Greeted visitors warmly and professionally while providing assistance when necessary
  • Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
  • Processed incoming mail; distributed correspondence as requested
  • Exhibited strong interpersonal skills to effectively interact with all levels of management, staff, clients, vendors and visitors
  • Purchased office supplies and equipment to replenish inventory
  • Processed invoices, payments, and incoming and outgoing mail

Financial Customer Service Representative

PNC Bank
10.2018 - 10.2019
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
  • Completed financial transactions, including deposits, withdrawals, and loan payments
  • Greeted customers with professionalism and friendly and courteous demeanor
  • Balanced cash drawer daily at the end of each shift to ensure accuracy
  • Processed loan payments, credit card payments, and other monetary transactions accurately

Assistant Store Manager

Rent a Center
10.2012 - 04.2016
  • Identified opportunities and strategies to increase sales
  • Managed daily operations within the sales department including scheduling shifts, assigning tasks, and setting deadlines
  • Supervised the daily activities of the sales team to ensure tasks were completed
  • Assisted sales associates in customer negotiations and closing agreements for complex sales
  • Developed and maintained relationships with key clients by providing outstanding customer service
  • Created sales presentations and proposals to present to potential clients
  • Provided training and guidance to new sales personnel on company policies, procedures, and products
  • Coordinated merchandise placement, signing, and inventory control to improve sales

Assistant General Manager

Taco Bell
08.2009 - 10.2012
  • Trained new employees in job duties, safety procedures, and company policies
  • Managed store closing and opening procedures to ensure safety and security
  • Assisted customers with inquiries, orders and complaints in a timely manner
  • Held team members accountable during shift by effectively coaching to improve performance
  • Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift
  • Prepared end-of-shift reports for management review and approval
  • Monitored team performance to ensure quality standards were met
  • Managed inventory levels and minimized loss, following company systems and guidelines

Education

Associate of Arts - Business

Broward College
Pembroke Pines

High School Diploma -

Piper High School
05.2009

Skills

  • Teamwork and Collaboration
  • Psychosocial assessment
  • Mental Health Training
  • Risk Assessment
  • Client Confidentiality
  • Attention to Detail
  • Scheduling
  • Workflow oversight
  • Budgeting and finance
  • Mail handling
  • Report reconciliation

Certification

Notary Public, State of Florida, HH169894, 08/26/25


Security License State of Florida D3431300


CPR License National CPR Foundation, 67B2485

References

References available upon request

Languages

French
Full Professional

Timeline

Operations Manager

Restoration Services
10.2019 - 10.2023

Financial Customer Service Representative

PNC Bank
10.2018 - 10.2019

Assistant Store Manager

Rent a Center
10.2012 - 04.2016

Assistant General Manager

Taco Bell
08.2009 - 10.2012

High School Diploma -

Piper High School

Associate of Arts - Business

Broward College

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Vanessa Paul