Vanessa Paul
Pompano Beach
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Part Time Home Visitor
Healthy Families America
07.2024 - Current
- Conduct regular home visits with enrolled families according to Healthy Families America standards.
- Develop trusting and supportive relationships with parents and caregivers.
- Provide education on child development, positive parenting, safe sleep, nutrition, and family well-being.
- Assist families in setting and achieving personal and family goals.
- Complete developmental screenings and monitor child growth and developmental milestones.
- Support parent-child bonding and attachment through interactive activities.
- Assess family strengths, needs, and potential risk factors.
- Connect families to community resources such as healthcare, childcare, housing, employment, and educational services.
- Maintain accurate and timely documentation of home visits, assessments, referrals, and family progress.
- Participate in reflective supervision, staff meetings, and ongoing professional development.
- Collaborate with community agencies and service providers to support family needs.
- Ensure services are provided in a culturally sensitive, respectful, and non-judgmental manner
Overnight Housekeeping Supervisor
The Florida Panthers, Amerant Bank Arena
10.2019 - 06.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Operations Manager
Restoration Services
10.2019 - 10.2023
- Answered phone calls in a professional manner; routed calls to appropriate personnel as needed
- Organized and managed office operations and procedures, including record keeping systems and filing protocols
- Performed data entry tasks accurately with attention to detail
- Greeted visitors warmly and professionally while providing assistance when necessary
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
- Processed incoming mail; distributed correspondence as requested
- Exhibited strong interpersonal skills to effectively interact with all levels of management, staff, clients, vendors and visitors
- Purchased office supplies and equipment to replenish inventory
- Processed invoices, payments, and incoming and outgoing mail
Financial Customer Service Representative
PNC Bank
10.2018 - 10.2019
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Greeted customers with professionalism and friendly and courteous demeanor
- Balanced cash drawer daily at the end of each shift to ensure accuracy
- Processed loan payments, credit card payments, and other monetary transactions accurately
Warehouse Order Processor
Affinity Resources
05.2016 - 09.2018
- Receive and review customer orders for accuracy.
- Pick products from warehouse inventory according to order specifications.
- Pack and label items for shipment.
- Process shipping documentation and enter order information into computer systems.
- Verify inventory levels and report discrepancies.
- Inspect products for quality and damage before shipment.
- Maintain a clean, organized, and safe work environment.
- Assist with receiving and stocking incoming inventory.
- Meet daily productivity and accuracy goals.
Assistant Store Manager
Rent a Center
10.2012 - 04.2016
- Identified opportunities and strategies to increase sales
- Managed daily operations within the sales department including scheduling shifts, assigning tasks, and setting deadlines
- Supervised the daily activities of the sales team to ensure tasks were completed
- Assisted sales associates in customer negotiations and closing agreements for complex sales
- Developed and maintained relationships with key clients by providing outstanding customer service
- Created sales presentations and proposals to present to potential clients
- Provided training and guidance to new sales personnel on company policies, procedures, and products
- Coordinated merchandise placement, signing, and inventory control to improve sales
Assistant General Manager
Taco Bell
08.2009 - 10.2012
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift
- Prepared end-of-shift reports for management review and approval
- Monitored team performance to ensure quality standards were met
- Managed inventory levels and minimized loss, following company systems and guidelines
Education
Bachelor of Science - Criminal Justice
Lynn University
Boca Raton, FL06.2026
High School Diploma -
Piper High School
Sunrise05.2009
Skills
- Teamwork and Collaboration
- Psychosocial assessment
- Mental Health Training
- Risk Assessment
- Client Confidentiality
- Attention to Detail
- Scheduling
- Workflow oversight
- Budgeting and finance
- Mail handling
- Report reconciliation
Certification
Notary Public, State of Florida, HH169894, 08/26/25
Security License State of Florida D3431300
CPR License National CPR Foundation, 67B2485
References
References available upon request
Languages
Haitian Creole
Full Professional
Timeline
Part Time Home Visitor
Healthy Families America
07.2024 - Current
Overnight Housekeeping Supervisor
The Florida Panthers, Amerant Bank Arena
10.2019 - 06.2024
Operations Manager
Restoration Services
10.2019 - 10.2023
Financial Customer Service Representative
PNC Bank
10.2018 - 10.2019
Warehouse Order Processor
Affinity Resources
05.2016 - 09.2018
Assistant Store Manager
Rent a Center
10.2012 - 04.2016
Assistant General Manager
Taco Bell
08.2009 - 10.2012
Bachelor of Science - Criminal Justice
Lynn University
High School Diploma -
Piper High School