Vanessa Pedrego
PHOENIX,Arizona
Summary
Seeking: Entry-level Assistant Property Manager position. Few quality's knowledge of Fair Housing Regulations and the ability to balance a ledger In Multi Physician Cancer Center and Fast Food Restaurant. Looking to bring further success to Collections in Property Management. With organization by leveraging strong skill set and proactive demeanor.
Overview
11
11
years of professional experience
Work History
Leasing Manager
Bridge Investment Group Partners
05.2022 - Current
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Managed daily and weekly marketing and leasing plans.
- Created and submitted daily reports on leasing activities.
- Established key relationships with potential leasers and renters.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Created, coordinated and engaged in marketing campaigns.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Developed and implemented tactical marketing plans.
- Compiled maintenance and repair requests for submission for maintenance and reached out to local contractors for bid proposals.
- Administered operations to handle needs of more than 600 property units.
- Assessed property every day, compiled information and wrote reports regarding findings for New Move ins and transfers
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Worked with property managers to maintain market readiness and facilitate smooth transitions
- Created, coordinated and engaged in marketing campaigns
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Established key relationships with potential leasers and renters
- Trained leasing professionals on regulatory requirements, company policies and office procedures
- Collected, completed and processed lease applications
- Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals
- Managed daily and weekly marketing and leasing plans
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Explained terms of lease and amounts to be paid to tenants
- Assessed property, compiled information and wrote reports regarding findings for submission to director
- Monitored performance of individual leasing agents and coached on successful strategies
- Administered operations to handle needs of hundreds of resident across 600 property units
- Created and submitted daily reports on leasing activities
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Developed and implemented tactical marketing plans
Lead Leasing Consultant
Bridge Investment Group Partners
06.2021 - 05.2022
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
Leasing Consultant
InterSolutions
Phoenix, AZ
01.2021 - 06.2021
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
Communications Operator
Hilton
Phoenix, AZ
11.2018 - 06.2019
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Received incoming calls and paged individuals and departments over PA system.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
- Properly directed inbound calls in phone queues to improve call flow by [Number]%.
- Collected personal information from customers to accurately document requests.
- Performed data entry operations to update database with customer responses.
- Performed minor troubleshooting on communications equipment through [Action] and [Action].
- Managed-9 line switchboard system for busy Resort.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Processed customer calls by accurately logging all pertinent information in log..
- Searched relevant directories to find contacts, business addresses, restaurant information for customers and employees.
Communication operator
Circle K Phoenix
Phoenix, AZ
09.2012 - 01.2013
- Answer guest questions, assistant with guest request
- Transfer calls to correct person/ department
- Being an amazing memory maker
- Assist customers
CSR
Arizona
09.2012 - 01.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Sort, count, and wrap currency and coins
- Improved customer satisfaction within the first week.
Medical Secretary
Southwest Hematology Oncology Phoenix
Phoenix, AZ
04.2009 - 06.2012
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Coordinated customer service, patient scheduling and billing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Proofread documents and correspondence for accuracy and completeness.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Completed and filed financial documentation for accounting purposes.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Entered orders and e-prescribe information and created clinical visit summaries.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Palo Verde Hematology Oncology Scottsdale
Scottsdale, AZ
10.2007 - 02.2009
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare and administer medications as directed by a physician
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses
- Contact medical facilities or departments to schedule patients for tests or admission
- Change dressings on wounds
- Set up medical laboratory equipment
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Inventory and order medical, lab, or office supplies or equipment.
Medical assistant
Park Avenue OBGYN
Glendale, AZ
03.2006 - 05.2007
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare and administer medications as directed by a physician
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Inventory and order medical, lab, or office supplies or equipment.
Shift Manager
Whataburger Phoenix
Phoenix, AZ
09.2003 - 03.2006
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Relay food orders to cooks
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
- Collect and return dirty dishes to the kitchen for washing
- Perform personnel activities such as supervising and training employees
- Monitor and order supplies or food items and restock as necessary to maintain inventory
- Cook or re-heat food items such as french fries
- Wash dishes, glassware, and silverware after meals
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Education
G.E.D -
International Institute of The Americas Phoenix
Phoenix, AZ05.2004
Diploma - Medical
International Institute of The Americas Phoenix
Phoenix, AZ05.2004
Skills
- Experience Administering Injections
- Employee Evaluation
- Patient Care
- Medical Scheduling
- Laboratory Experience
- Vital Signs
- Insurance Verification
- Word Processing
- Transcription
- Phlebotomy
- Venipuncture
- EMR Systems
- Medical Records
- Medical Office Experience
- Supervising Experience
- Clerical Experience
- Triage
- HIPAA
- Multi-line Phone Systems (6 years)
- Medical Terminology
- Phone Etiquette
- Quality Assurance
- Front Desk (6 years)
- ASSESSMENTS
- Electronic Medical Records: Best Practices — Proficient
- February 2020
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Full results: Proficient
- Scheduling — Highly Proficient
- May 2018
- Measures candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules
- Full results: Highly Proficient
- Filing & Organization — Highly Proficient
- Measures candidate's ability to arrange and manage files or records using set of rules
- Customer Focus & Orientation — Proficient
- April 2020
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of license or certification, or continued development in
- Any professional field
- Local and State Laws
- Insurance Coordination
- Department Planning
- Property Tours
- Vacancy Marketing
- Emergency Response
- Complaints Investigation
- Dispute Handling
- Tenant Relations
- Monthly Fee and Payment Collection
- Maintenance Oversight
- Violation Resolution
- Tenant and Owner Liaising
- Grounds and Facility Inspection
- Repair Planning
- Equipment Replacement
- Performance Assessment
- Collections Procedures
- Rental Pricing Strategies
- Code Compliance
- Fair Housing Laws Knowledge
- Office Procedures
- Security Management and Enhancement
- Sale and Rental Recordkeeping
- Administrative Leadership
- Performance Optimization Strategies
- Leasing Reports
- Key Relationships
- Deposits Management
- Tactical Plan Development
- Common Area Maintenance
- Safe Work Practices
- Security Deposit Refunds
- Reading Comprehension
- Bid Proposals
- Property Showing
- Rent Collection
- Social Media Engagement
- Federal Regulations
- Effective Planning
- Employee Motivation and Guidance
- Cloud-Based File Management
- Market Tracking
- Accurate Property Valuation
- Customer Relations
- Community Association Support
- Spreadsheet Tracking
- Office Staffing
- Creative and Adaptable
- Mobile Device Operation
- Tenant Eligibility Determination
- Rent Pricing Optimization
- Financing Coordination
- Leasing reports
- Tenant communication skills
- Performance optimization strategies
- Lease management experience
- Affordable housing programs knowledge
- Maintenance knowledge
- Budgeting
- Database Management
- Property tours and inspections
- Marketing and advertising
- Staff Management
- Financial budgeting and reporting
- Tenant and eviction laws
- Customer service-focused
- Leasing and sales
- City and county regulations
- Building operations
- AMSI
- Knowledge of building codes
- MRI accounting software
Timeline
Leasing Manager
Bridge Investment Group Partners
05.2022 - Current
Lead Leasing Consultant
Bridge Investment Group Partners
06.2021 - 05.2022
Leasing Consultant
InterSolutions
01.2021 - 06.2021
Communications Operator
Hilton
11.2018 - 06.2019
Communication operator
Circle K Phoenix
09.2012 - 01.2013
CSR
Arizona
09.2012 - 01.2013
Medical Secretary
Southwest Hematology Oncology Phoenix
04.2009 - 06.2012
Palo Verde Hematology Oncology Scottsdale
10.2007 - 02.2009
Medical assistant
Park Avenue OBGYN
03.2006 - 05.2007
Shift Manager
Whataburger Phoenix
09.2003 - 03.2006
G.E.D -
International Institute of The Americas Phoenix
Diploma - Medical
International Institute of The Americas Phoenix
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