Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VANESSA Pemba

Aurora,IL

Summary

  • Hardworking professional successful in verifying orders, processing shipments, and assisting customers with inquiries. Excellent problem-solving and organizational skills.
  • Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with a superior work ethic.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Order Processor Analyst

Dyson Technologies
12.2021 - Current
  • Efficiently review orders, input information into the online shipping database, and process orders so that they are delivered on time.
  • Provide excellent customer service by active listening, providing clients with detailed information, and exercising patience.
  • Conduct data analysis using Microsoft Excel and other computer software.
  • Present analysis findings to leadership and external stakeholders to inform decision-making.
  • Conduct data entry in a precise and efficient manner
  • Compile, clean, and organize company data several times a week
  • Communicate with the sales team daily to provide updates on client orders
  • Monitor shipments and inventory for any discrepancies

Sales Order Analyst

Dyson
04.2020 - 12.2022
  • Ensure all customer orders are processed accurately and in a timely manner.
  • Verify the correct quantity of items currently in inventory before distribution.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates, and anticipated delays.
  • Monitor warehouse inventories and operations.
  • Inspect the condition and product type to prevent customer dissatisfaction or compliance issues.

Orders Escalation Specialist

Dyson
04.2019 - 06.2021
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • We responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.

Education

Bachelor of Science - Business/ Certificate in Marketing

University of Phoenix
Tempe, AZ
06.2024

High School Diploma -

Waubonsie Valley High School
Aurora, IL
06.2010

Skills

  • Review Orders
  • Fulfillment Management
  • Verify Information
  • Customer Preferences
  • Resolve Customer Complaints
  • Efficient Routing
  • Shipment Processing
  • Releasing Orders
  • Information Updates
  • Microsoft Excel
  • Systems, Applications, & Data Processing (SAP)
  • Electronic Data Interchange (EDI)
  • Data Entry
  • Business Analytics
  • Data Analysis
  • Collaboration
  • Detail-oriented
  • Cross-cultural Communication
  • Strategic Thinking
  • Supply Chain Knowledge
  • Problem-solving

Languages

English
Full Professional
French
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Order Processor Analyst

Dyson Technologies
12.2021 - Current

Sales Order Analyst

Dyson
04.2020 - 12.2022

Orders Escalation Specialist

Dyson
04.2019 - 06.2021

Bachelor of Science - Business/ Certificate in Marketing

University of Phoenix

High School Diploma -

Waubonsie Valley High School

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VANESSA Pemba