VANESSA PEREZ RUIZ
San Jose,CA
Summary
Skilled Customer Service Professional with proven expertise in coaching, attention to detail, and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Lead Cashier
Carters Oshkosh
08.2021 - Current
- Greeted customers, identified needs and provided product advice.
- Maintained organized store environment to foster pleasant shopping experiences.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Handled cash register operations and customer transactions to process payments.
- Cleaned, closed registers. opened, and closed, and secured store at end of shift.
Asset Protection/ Secuirty Manager
Target
12.2019 - 05.2021
- Ensured Safety of all guest and team members in the building at all times
- Always looked for improvements in the loss prevention aspect, staffing, scheduling and training
- Advised retail managers on compliance with applicable safety regulations and standards
- Hired and supervised loss prevention staff
- Made sure to always be aware of visitors and employees to preserve order and protect merchandise.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Online Personal Shopper Manager
Walmart
02.2017 - 12.2019
- Deliver personalized customer service relating to questions and promptly provide assistance
- Follow up with customers regarding product and overall satisfaction with their online purchase/ order
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintain knowledge of company products and collections carried online and in store to provide helpful suggestions and recommendations to customers
- Respond to telephone inquiries and complaints
- Remain open to feedback from supervisor and peers to build and improve skill set
- Assist with mentoring new employees during and after training.
Education
Bachelor of Science - Justice Studies
San Jose State University
San Jose, CA05.2025
Associate In Science (A.S.) In Administration of Justice -
Evergreen Valley College
San Jose, CA05.2022
Skills
- Customer Service Excellence
- Client Engagement
- Active Listening
- Conflict Resolution
- Team training and development
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Lead Cashier
Carters Oshkosh
08.2021 - Current
Asset Protection/ Secuirty Manager
Target
12.2019 - 05.2021
Online Personal Shopper Manager
Walmart
02.2017 - 12.2019
Bachelor of Science - Justice Studies
San Jose State University
Associate In Science (A.S.) In Administration of Justice -
Evergreen Valley College
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