Vanessa Perez
Riverside,CA
Summary
Dynamic professional with a proven track record in event planning and effective problem solving, honed across roles at Cascade Senior Living and BPM Senior Living. Excelled in team supervision and customer service, significantly enhancing resident satisfaction. Skilled in food safety and service prioritization, consistently delivering results beyond employer expectations.
Overview
18
18
years of professional experience
Work History
Concierge
Cascade Senior Living
11.2023 - Current
- Maintained front desk to be organized.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and answered phone.
- Greeted residents by name and guests ask them to sign in and out.
- Keep updated information. i.e resident information, employee information.
- Helps with the dining room schedule
- Creates the front desk schedule.
- Addressed residents inquiries with timely and professional responses via phone and in-person interactions.
- Utilized variety of organizational and communication skills to drive resident satisfaction.
- Maintained high level of professionalism and discretion when dealing with residents.
Dining Room Supervisor
Cascade Senior Living
12.2016 - 11.2023
- Kept a team of servers focused and running on time so everything can get done in a orderly timely manner.
- Kept track of chores, residents and team members.
- Responsible for resident allergens, made sure everyone is safe.
- Disciplined and motivated staff to achieve challenging objectives in a fast-paced culinary environment.
- Assisted cooks in prep work.
- Presented employee evaluations and reviews.
- Created schedules around employee availability.
- Addressed resident concerns in a caring manner.
- Multi tasked while keeping a friendly attitude and providing quality service.
Activities Assistant
BPM Senior Living
04.2014 - 11.2016
- Updated a monthly newsletter to market seniors to assist in daily activities.
- Led and orchestrated events.
- Managed and organized holiday ventures.
- Managed social media pages to promote the facility.
- Decorated for holidays and special occasions.
- Involved employees in recreational activities to greater their connection with the residents.
Dining Room Server
BPM Senior Living
12.2006 - 11.2016
- Performed food services; took orders, put orders into the kitchen and delivered to their prospective tables.
- Assisted residents and team members with beverages, salads, soups and other service needs.
- Provided prompt, polite and professional service to residents.
- Completed daily cleaning duties as scheduled and requested.
- Maintained professionalism when interacting with all current and prospective residents.
- Addressed resident concerns in a caring manner.
- Multi tasked while keeping a friendly attitude and providing quality service.
Ad Set/ POS
Kolhs
10.2012 - 09.2014
- Set appropriate signs and collateral events to ensure merchandise is signed correctly.
- Identified any merchandise issue as it relates to sales signs and concerns as they arise.
- Completed reprint of any additional signs as needed to accurately set the ad.
- Preform cash transactions for customer purchases and other duties.
- Handled returns and returned merchandise to racks or shelves.
- Promoted and sold Kohls charge cards.
Receptionist
Avance Veterinary Analysis
06.2010 - 09.2010
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Communicated with clients, and updated client records.
- Answered phone calls from veterinary clinics and hospitals.
- Received and managed packages.
- Checked the ARVP reports.
- Printed labels and mailed slides of pets' x-rays to clinical facilities maintaining a sense of organization and efficiency.
- Assisted drivers, sent out test tubes to labs.
Education
No Degree -
RCC
Norco, CAHigh School Diploma -
Arlington High School
Riverside, CA06.2007
Skills
- Event Planning
- Effective problem solving
- Strong Work Ethic
- Team Supervision
- Customer Service
- Food safety understanding
- Menu Memorization
- Food service skills
- Safe Food Handling
- Cleaning and sanitization
- Dining area maintenance
- Service prioritization
Timeline
Concierge
Cascade Senior Living
11.2023 - Current
Dining Room Supervisor
Cascade Senior Living
12.2016 - 11.2023
Activities Assistant
BPM Senior Living
04.2014 - 11.2016
Ad Set/ POS
Kolhs
10.2012 - 09.2014
Receptionist
Avance Veterinary Analysis
06.2010 - 09.2010
Dining Room Server
BPM Senior Living
12.2006 - 11.2016
No Degree -
RCC
High School Diploma -
Arlington High School
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