Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Vanessa Perez

Atlanta,GA

Summary

Mindful Crowd Controller with a dedication to maintaining a safe and enjoyable environment. Comprehensive experience working both indoor and outdoor crowd control at various events. Responsible and reliable to handle any outbreaks within the crowd and prevent any type of escalation. Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments. Eagle-eyed Bouncer listening and resolving complaints and problems. Adept at controlling situations and deploying and following all safety procedures. Talented at patrolling facilities and serving as a general security presence and visible deterrent to crimes. Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Crowd Controller

Titan Security Services
Atlanta, GA
10.2024 - Current
  • Performed ID checks to verify age and authenticity, ensuring compliance with legal drinking age laws.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Intervened in situations as necessary to maintain order and protect people from harm.
  • Enforced strict building access protocols by allowing entrance only to authorized personnel, responding to urgent calls and handling routine requests.
  • Operated walkie-talkies or other communication devices to stay connected with security and management teams.
  • Responded quickly and calmly to emergency situations such as fights or medical emergencies.
  • Conducted investigations into incidents on site, wrote detailed reports with recommendations for corrective actions.
  • Attended meetings with senior management to discuss ongoing security needs.
  • Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
  • Organized security personnel at entry points to verify identity documents and inspect bags for prohibited items.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Conducted pat-downs or metal detector checks to prevent weapons and illegal substances from entering the venue.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Utilized conflict resolution skills to peacefully resolve disputes among patrons.
  • Managed crowd control to prevent overcapacity and ensure a safe environment.
  • Implemented video surveillance and motion detection to aid in monitoring premises.
  • Escorted visitors around the venue if required by management.
  • Kept up-to-date with relevant legislation regarding crowd control duties.
  • Monitored patron behavior to identify potential issues before they escalated into incidents.
  • Collaborated with team members to cover all areas of the venue effectively.
  • Developed relationships with local law enforcement agencies in order to coordinate successful events without incident.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Reported unusual and illegal activity on premises to prevented injury, incidents, and crimes.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Removed unruly or intoxicated patrons from the premises to maintain a safe and enjoyable environment.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Event Security Guard

State Farm Arena
Atlanta, GA
10.2024 - Current
  • Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
  • Identified suspicious activity to determine appropriate response.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Managed traffic flow patterns both outside and inside the facility during high attendance periods.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Intervened in potentially dangerous situations by diffusing conflicts between guests and staff members.
  • Assisted in providing first aid treatment in cases of medical emergencies until paramedics arrived onsite.
  • Performed post-event inspections of facilities for damages caused by guests, vendors, or other external sources.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Communicated regularly with event coordinators regarding security needs and concerns.
  • Coordinated with law enforcement officials when necessary for additional support during large-scale events.
  • Enforced rules and regulations within the facility as set forth by local authorities or management personnel.

Gallery Attendant

Allied Universal Security Services
Atlanta, GA
03.2022 - 11.2024
  • Participated in art fairs and attended special events.
  • Greeted visitors and provided information about the gallery's artwork.
  • Followed safety protocols when handling delicate objects in the gallery.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
  • Provided assistance to patrons with disabilities or special needs.
  • Conducted regular patrols around the premises to prevent vandalism or theft.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Housekeeper

ABM Janitorial Services
Atlanta, GA
09.2023 - 12.2023
  • Swept and damp-mopped private stairways and hallways.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Reported damage or theft of hotel property to management.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Emptied trash receptacles throughout the property.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Receptionist

Allied Universal Security Services
Atlanta, GA
11.2022 - 02.2023
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Verified visitors' identification cards before allowing access to the building.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Scheduled appointments for clients, customers, and other visitors.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Housekeeper

Omni Hotels & Resorts
Atlanta, GA
06.2018 - 10.2020
  • Assisted in laundry services including washing, drying, and folding linens.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Inspected furniture for damage or stains in between guest stays.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained and organized cleaning supplies stock.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Reported damage or theft of hotel property to management.
  • Organized closets with hangers for guests' clothing items.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Responded to requests from guests regarding housekeeping needs.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Reported any maintenance issues or damage to supervisors immediately.

Skills

  • Conflict de-escalation
  • Incident reporting
  • Crowd management
  • Surveillance monitoring
  • Self-defense techniques
  • CCTV surveillance expertise
  • Security protocols
  • De-escalation techniques
  • Equipment handling
  • Interior patrol
  • Exterior patrolling
  • Shift work experience
  • Situational awareness
  • Excellent investigative skills
  • Patrol techniques
  • Traffic management
  • First aid training
  • Cleaning techniques
  • Deep cleaning
  • Radio communication
  • Dispatch
  • Alarm response
  • Bag searches
  • Security camera monitoring
  • Scheduling appointments
  • Document management
  • Data entry
  • Staff management
  • Time management
  • Service-oriented mindset
  • Meticulous and organized
  • Security awareness
  • Verbal and written communication
  • Administrative support
  • Multi-line telephone systems
  • Calendar management
  • Reception desk management
  • Positive and professional
  • Calm demeanor
  • Greeting and seating clients
  • Telephone skills

Languages

Spanish
Professional

References

References available upon request.

Timeline

Crowd Controller

Titan Security Services
10.2024 - Current

Event Security Guard

State Farm Arena
10.2024 - Current

Housekeeper

ABM Janitorial Services
09.2023 - 12.2023

Receptionist

Allied Universal Security Services
11.2022 - 02.2023

Gallery Attendant

Allied Universal Security Services
03.2022 - 11.2024

Housekeeper

Omni Hotels & Resorts
06.2018 - 10.2020

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Vanessa Perez