Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Perez

Monrovia,CA

Summary

A motivated, detail-oriented individual who is reliable, hardworking, works well under pressure and with 10+ years of Customer Service experience seeking a growth opportunity with an upstanding company.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Defiant Law
Rancho Cucamonga, CA
03.2024 - Current
  • Greeted customers warmly and made them feel welcome by engaging in friendly conversations while conducting the check-in process.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for the attorneys and paralegals. Confirmed appointments for staff and clients.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Processed and distributed internal and external communications.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Created new customer accounts in a software system, according to established procedures.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with weekly and monthly invoice follow-ups.
  • Performed data entry tasks such as entering invoice details into an automated system.
  • Processed credit card payments, wire transfers.
  • Assisted with daily administration of tasks from staff.

Receptionist | Customer Service Representative

Injury Law Firm
Glendale, CA
07.2023 - 10.2023
  • Manage high call volume
  • Intake calls as an Opener and Closer
  • Gather all the correct information about the accident and close the client by signing the Retainer Agreement
  • Follow up with client for 3 to 5 business days, 3 times a day
  • Email all information to attorney and director of operations
  • Administrative request from staff, such as uploading documents, fax, scan, email and call
  • Scan upload and email mail everyday day for each case manager and department
  • Handle multiple different task for Case Manager and Lien Negotiation such as: request for medical, billing and collision report
  • File a subrogation claim or lien
  • Follow up with medical billing multiple times a week and help to speed up the process
  • Call clients to inform them with any updates about their claim or settlement check
  • Assist with with restocking and organizing the office.

Receptionist | Recruiter | Payroll Coordinator

Baron HR
El Monte, CA
07.2021 - 06.2022
  • Collecting and verifying employee and timekeeping data
  • Issuing and distributing paychecks
  • Updating payroll information for promotions, transfers, terminations, and new hires
  • Recording and maintaining employee records and payroll transactions
  • Answering questions and resolving issues regarding payroll
  • Ensuring compliance with company policies, relevant industry regulations, tax, and deduction laws
  • Sort and pass out checks to our clients every week
  • Managed to do payroll using Temp Works
  • Identifying future hiring needs and developing job descriptions and specifications
  • Attracting suitable candidates through databases, online employment forums, social media, etc
  • Conducting interviews and sorting through applicants to fill open positions
  • Assessing applicants' knowledge, skills, and experience to best suit open positions
  • Completing paperwork for new hires
  • Placing candidates out to job facilities
  • Following up with the clients and confirming employee's arrivals.

Customer Representative / Scheduler

Prime Trans
Rancho Dominguez, CA
02.2020 - 07.2021
  • Daily data entry and scheduling for a truck company.
  • Sending and responding to emails daily.
  • Answering phones with 4-6 lines at a time
  • Calling Long Beach ports to verify the containers multiple containers at a time
  • Schedule appointments to pick up and drop off for containers and chassis at indicated port location
  • Help customers with taking orders and planning future projects
  • Developed positive relationships with customers through friendly interactions.
  • Utilized computer systems to access account information, enter notes, and update status codes.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.

Receptionist

La Meriden
Arcadia, CA.
08.2019 - 02.2020
  • Greeting people
  • Checking in and checking out guest
  • Making their stay the most comfortable and enjoyable as possible
  • Settling payment with cash or card
  • Answering phones with 4-6 lines at a time
  • Sending and responding to emails
  • Communication to team members of any accidents or special event
  • Collaborating with department managers to compile a consistent list of requirements
  • Helping maintain workplace security by issuing and maintaining visitor logs
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans
  • Preparing meeting and training rooms.

Salon Receptionist

Pretty Hair Salon
La Puente , CA
07.2017 - 08.2019
  • Greeted customers and provided exceptional customer service.
  • Responsible for opening and closing the reception area each day according to set guidelines.
  • Scheduled appointments using salon software system.
  • Assisted stylists with client check-in and check-out procedures when needed.
  • Ensured all areas of the salon were clean and organized at all times.
  • Performed inventory checks on hair care products, tools and other supplies as needed.
  • Developed an understanding of salon policies and procedures to ensure compliance with regulations.
  • Created daily reports on sales figures, appointment bookings and customer feedback.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Cashier | Crew Member

Chipotle Grill
West Covina, CA
02.2016 - 09.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
  • Maintained cleanliness of work areas throughout shift.
  • Carried out basic cleaning duties such as sweeping floors, washing dishes .
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Stocked shelves with newly arrived products.
  • Participated in physical inventories of stock on hand periodically.

Cashier

The Habit Burger Grill
West Covina, CA
08.2015 - 07.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills, floors and restrooms.
  • Resolved complaints promptly and professionally.
  • Maintain high standards of customer of customer service in a fast paced environment.
  • Utilize teamwork and coordination between two departments to ensure operations run efficiently and efficiently.
  • Responsible for code dates on products.
  • Maintain high standards of customer of customer service in a fast paced environment.
  • Performed other duties as assigned by management.

Education

Certificate -

Lash And Eyebrow Beauty
Glendale, CA
12-2020

HIGH SCHOOL DIPLOMA -

San Gabriel High School

Skills

  • Verbal and Written Communication
  • Flexible and Adaptable
  • Time Management
  • Attention to detail
  • Fast Learner
  • Customer Service
  • Phone Etiquette
  • Calendar management
  • Word, Excel, Outlook, PowerPoint
  • Salon Environment
  • Food Industry
  • Cash Handling

Languages

  • Fluent in English and Spanish

    • Timeline

    Front Desk Receptionist

    Defiant Law
    03.2024 - Current

    Receptionist | Customer Service Representative

    Injury Law Firm
    07.2023 - 10.2023

    Receptionist | Recruiter | Payroll Coordinator

    Baron HR
    07.2021 - 06.2022

    Customer Representative / Scheduler

    Prime Trans
    02.2020 - 07.2021

    Receptionist

    La Meriden
    08.2019 - 02.2020

    Salon Receptionist

    Pretty Hair Salon
    07.2017 - 08.2019

    Cashier | Crew Member

    Chipotle Grill
    02.2016 - 09.2017

    Cashier

    The Habit Burger Grill
    08.2015 - 07.2017

    HIGH SCHOOL DIPLOMA -

    San Gabriel High School

    Certificate -

    Lash And Eyebrow Beauty

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