Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Perez

San Diego,CA

Summary

Experienced professional with a diverse skill set, including strong problem-solving abilities. Recognizes the value of listening to and learning from different perspectives. Open to new ideas and easily adaptable to any team environment.

Overview

9
9
years of professional experience

Work History

Instacart Driver

Instacart
01.2022 - Current
  • This is an app-based position. I select orders, drive to the store, shop and hand pick items then deliver to customer. I communicate with customer regarding any issues, changes, and replacements. I deal with private information such as access codes, customer’s full names and birth dates.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Kept detailed mileage and fuel reports
  • Managed 5-10 orders per day

Child Caregiver

Child Development Associates
01.2021 - Current
  • My role in this position is important and fulfilling. I arrive at the children’s home in a timely manner. This allows me to help them get ready for school and for the day. I assist the children in basic hygiene maintenance, verifying homework has been complete, packing a well-balanced lunch, and any other day to day needs. I also drop both children off at school in a safe and timely manner. The children are different ages which challenges me to take care of their different needs. When school is over, I pick them up and care for them until the parent picks them up. Along with childcare, this position requires a valid drivers license and a safe, reliable vehicle.

Customer Service Lead

The Home Depot Inc
01.2018 - 01.2022
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Led between 1-6 associates

Shift Leader

Jack in the Box
11.2016 - 04.2019
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks
  • Completed cash and credit card transactions accurately using POS software.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
  • Trained in over 5 positions ( cashier , drive-through , cook , maintenance , assembly line )

Education

High School Diploma -

Jordan High School
Long Beach, CA
01.2017

Skills

  • Fluent in English and Spanish
  • Prioritization and scheduling
  • Collaborative team development
  • Friendly and outgoing

Timeline

Instacart Driver

Instacart
01.2022 - Current

Child Caregiver

Child Development Associates
01.2021 - Current

Customer Service Lead

The Home Depot Inc
01.2018 - 01.2022

Shift Leader

Jack in the Box
11.2016 - 04.2019

High School Diploma -

Jordan High School

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