VANESSA PERSAUD
Tampa,FL
Summary
Resourceful Project Manager with12 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
LIG Marine Managers
11.2021 - 09.2024
- Develop, implement, and monitor day-to-day operations and processes that provide visibility into goals, progress, and obstacles to key initiatives.
- Oversaw all aspects of daily operations, including underwriting, claims processing, and customer service.
- Worked with Lloyds Bank as their broker and managed relationship in the United Kingdom.
- Utilized Fresh works software including Freshdesk and Freshsales to manage customer inquiries
- Automated workflow processes with RIPS software, reducing manual tasks by 30% and increasing productivity
- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Conduct recruitment, new-employee orientations, propose and monitor career development plans
- Oversee and manage the day-to-day performance of HR, Finance, Marketing, and IT departments to help support the underwriting and agent support divisions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Client Operations Manager & Project Manager
Albertelli Law - Voxtur Technologies
10.2016 - 11.2021
- Collaborate with cross-functional teams including sales, support service, business development, IT and Finance as well as various business units.
- Managed the development, implementation and support legal project management and process improvement initiatives.
- Perform quality control audits to ensure compliance with department procedures and client/judicial directives.
- Collaborate with Client Services and Development Partner in developing project management training for attorneys, legal assistants, paralegals and staff.
- Developed alternative courses of action and performed cost benefit analysis for complex financial matter within the foreclosure sales area.
- Identify and implement legal department tools to streamline new or existing practices, as well as manage design, rollout, and training for new systems.
- Resolved complex departmental issues requiring critical thinking and troubleshooting to identify underling issues.
- Visit clients for side-by-side visits to streamline processes and improve firm and client relationships.
Project Manager
Baldwin Krystyn Sherman Partners
01.2014 - 10.2016
- Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution.
- Collaborate with participants to determine project timeline.
- Organize and process weekly payments balanced batch summary reports for verification and approval, monitor all vendor calls and address all issues for account payable schedule and appropriate disbursements.
- Collaborated with business development to integrate risk control services into proposals, aiding a 10% upsurge in new business.
- Worked closely with Oracle Cloud ERP Implementation Team, Senior business sponsors and IT to understand Corporate Accounting Process, policy and system changes as a result of a new Oracle Cloud ERP implementation.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Project Manager
Carlton Fields Jordan Burt
01.2013 - 01.2014
- Supported the new business conflicts department with a wide range of research requests and other projects as may be assigned also conducted research via external sources to establish corporate structures and management profiles
- Data entry, search, and analysis of conflict data as supplied by secretaries, attorneys and other administrative support staff into the Firm’s conflicts and new hire intake systems in accordance with Firm policies and procedures.
- Assisted firm attorneys and members of the firm’s management in the identification and resolution of conflicts of interest as well as coordinated receipts, preparation of engagement letters, client waivers and consents.
- Adhere to established standards and procedures for all conflict of interest searches performed Firm-wide also followed-up on conflict issues with conflict specialists and other members of the business & conflicts department.
Site Instructor
Hillsborough County School District
06.2009 - 01.2013
- Oversaw the operational and administrative functions of multiple sites within assigned area.
- Planned educational programs and developed policies and procedures for employees as well as collaborating with school personnel.
- Provided leadership and guidance to site managers and staff members to ensure high-quality care and educational programs are delivered to children
- Completed the sites yearly budget, payroll, ordered all office program supplies and effectively.
- Monitor and evaluate the performance of each site, providing support and resources as needed to drive continuous improvement.
- Recruit, hire, train, and mentor site managers and staff members to foster a culture of professionalism, growth, and teamwork
- Develop and maintain positive relationships with parents, staff, and community stakeholders to promote open communication and collaboration.
Consulting Project Manager
TLZ Technologies
01.2012 - 01.2013
- Achieved marketing projects utilizing social media marketing and traditional marketing to increase brand and sponsorship also maintained eBay accounts and emailed maintained correspondence with customers.
- Developed and manage online marketing campaigns.
- Achieved a strong, visible social media presence and develop concepts with viral potential.
- Designed new projects with timelines, budgets and scope of work plans.
- Introduced new systems of organization to streamline company changes.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Education
Bachelor of Arts in Communication Management -
Saint Leo University
Saint Leo, FLFellowship Program -
Market Street Trust
Corning, NYSkills
- Teambuilding & Leadership
- Budgeting & Costs Analysis
- Strategic Planning
- Operations Management
- Process Improvement
- Sales Management
- Leadership training
- Risk Mitigation
- Business Forecasting
- Operations Oversight
- Client Account Management
- Corporate Communications
- Regulatory Compliance
Certification
Project Management
Timeline
Director of Operations
LIG Marine Managers
11.2021 - 09.2024
Client Operations Manager & Project Manager
Albertelli Law - Voxtur Technologies
10.2016 - 11.2021
Project Manager
Baldwin Krystyn Sherman Partners
01.2014 - 10.2016
Project Manager
Carlton Fields Jordan Burt
01.2013 - 01.2014
Consulting Project Manager
TLZ Technologies
01.2012 - 01.2013
Site Instructor
Hillsborough County School District
06.2009 - 01.2013
Project Management
Bachelor of Arts in Communication Management -
Saint Leo University
Fellowship Program -
Market Street Trust
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