Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vanessa Petty

Fischer,Texas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Customer Operations Manager

Pattern Inc.
09.2019 - Current
  • Enhanced customer satisfaction by implementing efficient operational processes and addressing customer concerns promptly.
  • Streamlined team communication for improved collaboration, leading to faster issue resolution and increased customer retention.
  • Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries.
  • Spearheaded cross-functional projects to enhance overall business operations, resulting in reduced costs and increased productivity.
  • Implemented quality control measures to ensure accuracy in all customer interactions, reducing errors and enhancing satisfaction rates.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Led projects and implementations of internal processes, methodologies and tools to improve business performance.
  • Conducted regular performance reviews of direct reports to identify strengths as well as areas requiring additional coaching or mentoring.
  • Oversaw vendor relationships to ensure optimal service levels at competitive pricing while meeting contractual obligations.
  • Led regular team meetings to review performance metrics, discuss upcoming initiatives or changes in procedures, fostering open communication among staff members.
  • Championed best practices for managing escalations by effectively resolving high-priority issues with minimal impact on customer experience.
  • Coordinated with other departments to resolve inter-departmental challenges that affected service delivery, promoting seamless collaboration across functions.

Education

GED -

Jefferson High School
Online

Skills

  • Team Meetings
  • Operations Oversight
  • Information Updates
  • Customer Loyalty
  • Documentation Creation
  • Operational Planning
  • Motivational Leadership
  • Team Goals
  • Customer Relationship Management
  • Billing Procedures
  • Manage Operations
  • Inventory Tracking and Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of QVC Kitting.
  • Collaborated with CDS in the development of Costco Roadshows.

Languages

Spanish
Native or Bilingual

Timeline

Customer Operations Manager

Pattern Inc.
09.2019 - Current

GED -

Jefferson High School

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Vanessa Petty