Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Vanessa Picazo

Pasadena,TX

Summary

Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and customer service. Adept at fostering safe environments and training teams, I leverage strong communication skills to enhance safety protocols and ensure compliance, significantly reducing unauthorized access incidents.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Security Officer

Allied Universal Security Services
06.2021 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Product Specialist

HEB Grocery Store
11.2017 - 06.2021
  • Assisted with demonstrations for [Product or Service] to showcase functionality.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to [Number] junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Optimized inventory management, ensuring timely availability of products for customers.
  • Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.

Customer Service Representative Manager

Walmart
03.2014 - 08.2017
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Enhanced team productivity by implementing effective training programs tailored to individual needs.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
  • Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Preschool Teacher

St Paul Child Care
11.2012 - 09.2015
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
  • Fostered safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
  • Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
  • Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.

Education

GED -

Metropolitan Community College
Omaha, NE
08-2013

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security

Affiliations

Twic

Certification

  • Licensed - Security - 2021-current

Timeline

Security Officer

Allied Universal Security Services
06.2021 - Current

Product Specialist

HEB Grocery Store
11.2017 - 06.2021

Customer Service Representative Manager

Walmart
03.2014 - 08.2017

Preschool Teacher

St Paul Child Care
11.2012 - 09.2015

GED -

Metropolitan Community College

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Vanessa Picazo