Vanessa Pierce
Fulshear,TX
Summary
Experienced, versatile, and results-oriented Registered Nurse (RN) with proven expertise in supervision, delegation, patient and family education, and critical thinking. As a collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Day Center RN
CarePartners
10.2023 - Current
- Assessments
- Intake
- Enrollments
- Mentor nursing students and volunteers
- Supervise, train, educate, and coach other personnel
- Plan and implement in-service trainings
- Select and interview candidates for job vacancies
- Make recommendations to families for medications and medication adjustments
- Provide education on disease processes, medications, and community resources
- Administer medications, monitor for and report side effects to family
- Maintain up-to-date PPD records
- Create individualized care plans and update regularly
- Monthly care conferences
- Organize and conduct monthly healthy living seminar for members
- Maintain emergency disaster supplies
- Maintain stock of and order facility supplies
- Create and maintain clinical records
- Manage toileting program
- Monitor meals and assist with feeding
- Make dietary recommendations
- Renew member medication list with physician annually
- Monthly VS and weights
- Complete incident reports
- Oversee infection control program
- Notify family of changes in condition
- Activate EMS as needed
- Assist with activities
- De-escalation and respond to stressful situations
- Educate patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
- Advocate for patients by communicating care preferences and verifying interventions met treatment goals.
- Enhance patient satisfaction through effective communication, empathy, and timely response to their needs.
Telehealth Nurse Navigator
AmerisourceBergen-Lash Group
03.2022 - 05.2022
- Staff telephone consumer support position in a call center environment for patients, providers, and field team members
- Answer inbound calls and make outbound calls to patients and other parties based on program requirements
- Provide disease process and drug support education based on approved call guides/scripts
- Provide emotional support to patients and caregivers
- Work across functional teams(reimbursement support) with the ability to understand key principles of reimbursement, patient assistance, and co-pay assistance
- Assess patient for compliance and adherence to treatment regimen identifying barriers to care, and referring to additional support services
- Call patients to provide information about the product and program, send out information kits if needed, and management of any side effects
- Enter customer activity accurately in the clinical database
- Intakes and reports adverse events per company policy
- Required to obtain additional nursing licenses
- Collaborate closely with the treatment team to appropriately coordinate client care services
- Address emergency cases, recommending social and medical interventions if necessary
Pre-Admission Testing RN
CHI St. Luke's Health
01.2021 - 03.2022
- Conduct phone and in-peron assessments
- Schedule pre-admission testing appointments and obtain ordered tests during scheduled appointment (COVID, EKG, labs)
- Ensure all needed physician clearances are completed prior to procedure
- Initiate IV access, administer fluids and monoclonal antibodies
- Provide pre-procedure instructions and disease specific education
- Ensure all physician orders are entered and followed correctly, prepare surgical consents, create charts
- Review labs and test results prior to procedures, notify providers of critical results
- Float to pre-op area as needed
- Contribute to departmental goals by participating in quality improvement initiatives focused on streamlining the pre-admission testing process
- Demonstrate strong clinical judgment when evaluating patients for potential risks or complications related to anesthesia or surgery
- Educate patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
Intake/Admissions RN
Behavioral Hospital Of Bellaire
03.2020 - 04.2021
- Review all referrals for admissions received by fax, walk-in, and electronic submissions to determine criteria for inpatient or outpatient psychiatric programs, or need to be referred to appropriate community agency
- Document all referrals in HCS database, follow-up on no show appointments or those not meeting admission criteria
- Conduct assessments on all incoming patients, notify admitting physician of findings, obtain orders, reconcile medications, obtain consents, call report to inpatient units
- Follow protocol for voluntary/involuntary process
- Verify insurance
- Complete prior-authorization
- Administer emergency medications as needed
- Monitor for signs and symptoms of detox, initiate CIWA or COWS protocol as ordered by physician
- Ensure EMTALA board remains up-to-date at all times
- Handle patients from referral to final disposition of admission or referral to appropriate level of care
- Handle high stress situation while remaining calm, and activating EMS as needed
Outpatient Nurse
Behavioral Hospital Of Bellaire
05.2020 - 11.2020
- Manage all adult, adolescent, and geriatric patients in the partial hospitalization (PHP) and intensive outpatient program (IOP) using evidenced-based nursing interventions
- Admissions
- Discharges
- Ensure both history and physical and psychiatric evaluations are completed within 24 hours
- Reconcile and keep EMAR up-to-date through discharge
- Ensure patients remain compliant with prescribed medication regimen while in the program(s), do not run out of medications, if not compliant inform the psychiatrist
- Refer to community resources as needed, including inpatient substance abuse programs
- Organize and lead bi-weekly nursing education groups
- Provide family and patient education
- Initiate and update treatment plans throughout treatment
- Participate in bi-weekly staffing with psychiatrist
- Monitor for signs and symptoms of detox or relapse
- Perform random drug screens, labs, BAC, VS, BGM
- Monitor lab values, notify physician of any abnormal values
- Administer medications including monthly injections
- Notify physician of adverse reactions
- Ensure patients are attending their follow-up appointments with the psychiatrist
- Complete FMLA, disability, and other work-related paperwork
- Chart audits
- Insurance prior-authorization and verification of benefits
- Float to intake department as needed
- Handle high stress situations while remaining calm, and activating EMS as needed
RN Charge Nurse
Sunrise Healthcare Management
10.2013 - 06.2020
- Utilize the nursing process in compliance with hospital policies and procedures and legal/regulatory standards
- Document all patient information including progress notes, incidents, and change in condition
- Evaluate patient care needs, prioritizing treatment and maintaining patient flow
- Ensure correct documentation is on file including physician orders, signed consents, history and physical, and labs
- Provide supervision to all other staff on shift including RNs, LVNs, CNAs, and unlicensed personnel
- Coordinate staffing and assignments
- Partake in discharge planning
- Review all referrals for admissions received by fax, walk-in, and electronic submission to determine if meet criteria for inpatient psychiatric program or need to be referred to appropriate community resource
- Ensure inquiry form is complete in entirety
- Conduct assessments on all incoming patients, notify admitting physician of findings, obtain orders, reconcile medications, obtain consents
- Follow protocol for voluntary/involuntary process
- Monitor for signs and symptoms of detox, initiate CIWA or COWS as ordered
- Administer medications, monitor for possible side effects
- Make recommendations to physicians for medications and treatments
- Attend weekly team meetings
- Initiate and maintain care plan throughout hospitalization
- Provide patient and family education
- Obtain labs, monitor results, notify physician of abnormal results
- Initiate IV access, maintain PICC lines, foley care, wound care, colostomy care, ileostomy care
- Chart audits
- Train new employees and mentor student nurses
- Respond to emergency situations that involve a change in condition, violent or aggressive behaviors and must remain composed and able to lead a team during times of high stress
Rehab Unit Manager
Grace Care Center Of Katy
06.2013 - 10.2013
- Provide coaching and mentoring to staff to enhance the overall development
- Responsible for managing the rehab unit of 46 residents
- Supervise all clinical staff on unit, including RNs, LVNs, CNAs, and MAs
- Participate in manager-on-call rotation
- Staff scheduling
- Resolve patient and family grievances
- Interview candidates for job vacancies
- Assist with employee disciplinary actions
- Enforce policies and procedures, make recommendations for new policies or changes
- Serve as the infection control nurse on unit
- Notify physician and family of change in health status
- Ensure OSHA standards and guidelines are followed
- Attend daily stand up meetings and monthly risk management meetings
- Collaborate with employees to ensure the delivery of efficient, high quality service
- Enhance our company reputation by providing exceptional customer service at an individual level
- Assist with admissions and discharges
- Perform weekly skin assessments
- Discharge planning
- Provide regular staff education and in-services
- Follow-up on all staff and resident incident reports ensuring completion
- Initiate and maintain IV access, maintain PICC lines, wound care, foley care, ileostomy care, colostomy care, urostomy care
- Chart audits
RN Shift Supervisor
Gulf Coast Medical Center
12.2011 - 06.2013
- Supervise other staff including RNs, LVS, and CNAs
- Staff assignments
- Screen possible admissions, refer to appropriate community resources if inpatient criteria not met
- Admissions
- Discharges
- Follow protocol for involuntary/voluntary process
- Assessments
- Documentation
- Discharge planning
- Medication administration, monitor for any side effects
- Obtain labs, monitor results, notify physician of any abnormal results
- Patient and family education
- Initiate and update care plan throughout admission
- Chart audits
- Lead activities and group therapy
- Float to medical surgical and ICU floors as needed
RN Charge Nurse
Sunrise Healthcare Management
06.2011 - 11.2011
- Utilize nursing process in compliance with hospital policies and procedures and legal/regulatory standards
- Document all patient information including progress notes, incidents, and change in condition
- Evaluate patient care needs, prioritizing treatment and maintaining patient flow
- Collect and review patient symptoms to assist physicians with diagnoses
- Ensure correct documentation is on file including physician orders, consents, history and physical, and labs
- Provide supervision to other staff on shift including RNs, LVNs, CNAs, and unlicensed personnel
- Coordinate staffing and assignments
- Conduct assessments on all incoming patients, notify admitting physician of findings, obtain orders, reconcile medications, obtain consents
- Administer medications, monitor for possible side effects
- Initiate and maintain care plan throughout admission
- Provide patient and family education
- Obtain labs, monitor results, and report any abnormal values to physician
- Initiate and maintain IV access, maintain PICC lines, foley care, wound care, colostomy care, ileostomy care
- Chart audits
- Train new employees
- Respond to emergency situations that involve a change in condition or violent behavior, must remain composed and able to lead a team during times of high stress
Education
Associate of Applied Science - Nursing
Wharton County Junior College
Wharton, TX05.2011
Skills
Patient and Family Education
Health Assessment
Motivational Interviewing
IV & Phlebotomy Skills
Infection Control
Critical Thinking
Records Management
Knowledge of Surgical Procedures and Consents
Effective Communicator
Accountable
Supervising and Training Other Team Members
Certification
- RN License Issued 06/30/2011-Expires 12/31/2024
- CPR-BLS Issued 07/14/2023-Expires 07/14/2025
Timeline
Day Center RN
CarePartners
10.2023 - Current
Telehealth Nurse Navigator
AmerisourceBergen-Lash Group
03.2022 - 05.2022
Pre-Admission Testing RN
CHI St. Luke's Health
01.2021 - 03.2022
Outpatient Nurse
Behavioral Hospital Of Bellaire
05.2020 - 11.2020
Intake/Admissions RN
Behavioral Hospital Of Bellaire
03.2020 - 04.2021
RN Charge Nurse
Sunrise Healthcare Management
10.2013 - 06.2020
Rehab Unit Manager
Grace Care Center Of Katy
06.2013 - 10.2013
RN Shift Supervisor
Gulf Coast Medical Center
12.2011 - 06.2013
RN Charge Nurse
Sunrise Healthcare Management
06.2011 - 11.2011
Associate of Applied Science - Nursing
Wharton County Junior College
- RN License Issued 06/30/2011-Expires 12/31/2024
- CPR-BLS Issued 07/14/2023-Expires 07/14/2025
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