Vanessa Polanco
Ansonia
Summary
Tech savvy individual with 5+ years of experience in client services and office management. Compassionate caregiver and team player eager to contribute to team success. Known for reliability and adaptability, with swift capacity to learn and apply new skills to further develop professional performance.
Overview
4
4
years of professional experience
Work History
Community Support Staff
BHcare
06.2023 - Current
- Monitored client progress through regular follow-up contacts.
- Facilitated psychoeducational groups to encourage peer engagement and community building.
- Coordinated with treatment team providers to ensure comprehensive care.
- Developed personalized care plans in collaboration with clients and families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Prepared and maintained budgets and personnel records.
Admissions Navigator
BHcare
03.2022 - 06.2023
- Assisted clients who are seeking mental health treatment by answering questions, responding to inquiries, and handling phone requests.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
- Developed team communications and information for relevant intake meetings.
- Gathered statistical data and entered it into weekly report findings.
- Collaborated with mental health professionals to ensure that clients received consistent care and that diversion was avoided.
- Made referrals to community resources when appropriate.
- Provided support and mentoring to new team members.
- Identified and recommended changes to existing processes to improve the customer service department's accuracy, efficiency, and responsiveness.
Administrative Support Staff
BHcare
05.2021 - 03.2022
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- Managed a multi-line telephone system and greeted claimants during office visits.
- Collaborated with upper management to complete complex projects on time and on budget.
- Developed a strong network of outside referral sources within the community.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT01.2020
Skills
- Organizational abilities
- Problem solving
- Multitasking
- Adaptability
- Time management
- Microsoft Office
- Motivational Interviewing
- Digital filing systems
Languages
English
Spanish
Timeline
Community Support Staff
BHcare
06.2023 - Current
Admissions Navigator
BHcare
03.2022 - 06.2023
Administrative Support Staff
BHcare
05.2021 - 03.2022
Bachelor of Arts - Psychology
University of Connecticut
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