Vanessa Poley
Los Angeles,CA
Summary
Dynamic Operations and Event Manager with a proven track record at HeirloomLA, excelling in guest relations and team leadership. Spearheaded innovative event experiences, enhancing engagement and satisfaction. Expert in schedule management and budget tracking, driving continuous improvement and operational efficiency across diverse events.
Overview
16
16
years of professional experience
Work History
Operations and Event Manager
HeirloomLA
04.2020 - Current
- Assist in planning and organizing events to ensure smooth execution.
- Support budget tracking and expense reporting for event projects.
- Support the team with menu choices considering the vision to the execution of the event.
- Reconcile any remaining balances due post events.
- Coordinate all FOH rental needs. From a plated dinner service, family style, buffet or tray pass event.
- Coordinate all BOH kitchen rental needs.
- Coordinate all Staffing for events. Heirloom currently employees 50+ Staff members.
- Coordinate the Bar program.
- Assist with suggestions for specialty cocktails and purchasing of the product.
- Drive Ford Transit cargo vans for deliveries.
- Conducted post-event evaluations to gather insights, driving continuous improvement in event execution.
- Manage timesheets for all staff on events.
- Elevated event engagement by innovating interactive and immersive experiences for attendees.
Restaurant Manager and Food Truck Owner
Verde Mexican Restaurant
01.2010 - 03.2020
- Managed daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant General Manager
Suerte Tequila
06.2017 - 06.2019
- Partnered with a Tequila Brand to help them open a restaurant in Mexico.
- Streamlined operational workflows, enhancing efficiency and productivity across multiple departments.
- Led staff training initiatives, fostering skill development and improving team performance.
Education
Cosmetology License - Cosmetology
Douglas J. Aveda Institute
East Lansing, MI01-2004
High School Diploma -
Clarkston Highschool
Clarkston, MI05-2002
Skills
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
Languages
Spanish
Professional Working
Timeline
Operations and Event Manager
HeirloomLA
04.2020 - Current
Assistant General Manager
Suerte Tequila
06.2017 - 06.2019
Restaurant Manager and Food Truck Owner
Verde Mexican Restaurant
01.2010 - 03.2020
Cosmetology License - Cosmetology
Douglas J. Aveda Institute
High School Diploma -
Clarkston Highschool