Vanessa Pomales
Bronx,NY
Summary
To obtain a position that will enable the usage of strong leadership skills, high educational background, and work experience to allow growth within an organization where my skills are an asset.
Overview
19
19
years of professional experience
Work History
Human Resources Specialist
Fidelity Home Care
The Bronx, NY
11.2024 - Current
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Prepared or maintained employment records using human resources management system software.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Developed and implemented new employee onboarding process.
HR Representative
Hope Home Care
Bronx, USA
01.2019 - Current
- Administer employee discipline or corrective action when needed
- Assess employee engagement and retention, retention, and actively work to identify, analyze and improve and problematic area
- Conduct interviews and complete hiring process for prospective employees
Call Center Representative-Remote
Maximus
Bronx, USA
01.2019 - 06.2019
- Answering high volume incoming calls
- Scheduling appointment for Covid Vaccine
- Used work one, to communicate with my team and transfer calls when needed
- Understanding and explaining the different kinds of vaccines offered
Coordinating Supervisor
Amazing Home Care Agency
Bronx, USA
03.2015 - 01.2019
- Overseeing and coordinating all staff members while assuring all daily operations are completed in a timely
- Responsible for entering data to patient's calendars for scheduling and days/hours
- Responsible for obtaining and completing reports regarding visits and hours HHAs are working
- Investigate Medicaid and Medicare fraudulent claims submitted by HHAs for two different agencies with overlapping visit
- Monitoring the call dashboard and pre billing reports to assure all HHAs are paid correctly
Coordinator
Intergern Health Agency
Bronx, USA
10.2014 - 03.2015
- Complete and approve all scheduled assignments given to employed caregivers
- Monitor and evaluate promptness of attendance reassuring employees are following procedures
- Communicate with client and family to evaluate customer satisfaction along with client's contract for preauthorization and approvals
- Work with caregivers to match their skills to their clients' needs
Certified Home Health Aide
Personal Touch
Bronx, USA
06.2011 - 09.2014
- Provided personal care assistance to clients who were elderly and homebound
- Assisting clients with their medications that are self-administered, turned and positioned clients who are bed bound: toileting, bed bound and urinal
- Prepared meals as per their dietary recommendation
- Provided companionship and household cleanliness
Certified Home Health Aide
Alliance for Health Inc
Bronx, USA
08.2009 - 05.2011
Medical Record, Receptionist
Mark J. Tessler MD.
Bronx, USA
07.2006 - 02.2009
- Provided excellent front office service to patients and visitors
- Ensured accuracy and effective filing maintenance, verified insurance for various providers
- Scheduled appointments in a timely manner
- Respected and maintained privacy and dignity of clients; assured client confidentiality at all times
- Trained and advised new staff members
Education
Patient care, EKG, Phlebotomy, urine analysis and vital sign
Drake School of the Bronx
Bronx, NY01.2004
Skills
- Excellent listening skills
- Attention to details
- Excellent problem solving skills
- Analytical skills
- Proficient in MS Office 2012
- Proficient in Internet
- Proficient in Email
- Typing Speed: 60 wpm
- Recruiting
- HR program development
- Onboarding and orientation
- Benefits package preparation
- HR policies and procedures
- HR information systems
- HR software proficiency
Timeline
Human Resources Specialist
Fidelity Home Care
11.2024 - Current
HR Representative
Hope Home Care
01.2019 - Current
Call Center Representative-Remote
Maximus
01.2019 - 06.2019
Coordinating Supervisor
Amazing Home Care Agency
03.2015 - 01.2019
Coordinator
Intergern Health Agency
10.2014 - 03.2015
Certified Home Health Aide
Personal Touch
06.2011 - 09.2014
Certified Home Health Aide
Alliance for Health Inc
08.2009 - 05.2011
Medical Record, Receptionist
Mark J. Tessler MD.
07.2006 - 02.2009
Patient care, EKG, Phlebotomy, urine analysis and vital sign
Drake School of the Bronx
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