Vanessa Prado
Woodcrest,CA
Summary
Self-motivated and results-driven with extensive experience in managing daily hospitality and restaurant operations, as well as providing exceptional customer service. Skilled in both oral and written communication, with a strong ability to lead teams and maintain a high level of organizational efficiency. Known for attention to detail and a commitment to operational excellence. Holding a Bachelor's degree in Psychology, with plans to pursue a Master's in Social Work in 2026.
Overview
13
13
years of professional experience
Work History
Operations Manager
Flat Top Bar & Grill
08.2024 - Current
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Monitor daily cash discrepancies & inventory.
- Analyze and reported on key performance metrics to senior management.
- Manage inventory and supply chain operations.
Owner
Top Shelf Design
06.2020 - Current
- Sole proprietorship in the creation, sales, and distribution of custom made items.
Customer Service Rep & Social Media Specialist
Knockaround
03.2022 - 08.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
Dual-Outlet Restaurant and Bar Assistant Manager
Estancia La Jolla Hotel & Spa
03.2012 - 03.2020
- Promoted quickly from Server to Assistant Manager.
- Assisting and managing the day to day operation of 5 outlets including 2 full service restaurants and one retail and coffee shop.
- Assist in the Training and On-boarding of new employees on operation and company values.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Patient Service Specialist
Scripps Memorial Hospital La Jolla
09.2016 - 10.2017
- Interacting with patients, payers and providers to gather information for accurate registration. Assigning of Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
- Effectively managing the patient check-in process, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of patient visit; verifying coverage including benefits, authorization & predetermination. Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
- Acting as a member of the patient care team by supporting the clinical care staff of the patient.
Education
Bachelor of Arts - Psychology
San Diego State University
12.2021
Associate Degree - Psychology
Mesa Community College
06.2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Schedule management
- Employee motivation
Timeline
Operations Manager
Flat Top Bar & Grill
08.2024 - Current
Customer Service Rep & Social Media Specialist
Knockaround
03.2022 - 08.2024
Owner
Top Shelf Design
06.2020 - Current
Patient Service Specialist
Scripps Memorial Hospital La Jolla
09.2016 - 10.2017
Dual-Outlet Restaurant and Bar Assistant Manager
Estancia La Jolla Hotel & Spa
03.2012 - 03.2020
Associate Degree - Psychology
Mesa Community College
Bachelor of Arts - Psychology
San Diego State University
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