Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Pulido

McAllen

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possess solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

MailPak
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Crew Member

The Health Nut
08.2023 - 03.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.

Crew Member

Jeremiah’s Italian Ice
01.2023 - 10.2023
  • Collaborated with team members to complete orders.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.

Sales Associate

Abercrombie & Fitch
02.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Science - Integrated Health Sciences

The University of Texas Rio Grande Valley
Edinburg, TX
12-2025

Associate of Arts - Education

South Texas College
McAllen, TX
12-2023

High School Diploma -

Achieve Early College Highschool
McAllen, TX
06-2024

Skills

  • Customer service
  • Bilingual
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer satisfaction measurement
  • Follow-up skills
  • Team development

Timeline

Customer Service Representative

MailPak
04.2024 - Current

Crew Member

The Health Nut
08.2023 - 03.2024

Sales Associate

Abercrombie & Fitch
02.2023 - 08.2023

Crew Member

Jeremiah’s Italian Ice
01.2023 - 10.2023

Bachelor of Science - Integrated Health Sciences

The University of Texas Rio Grande Valley

Associate of Arts - Education

South Texas College

High School Diploma -

Achieve Early College Highschool