Vanessa Quezada
Princeton,TX
Summary
Adept Medical Office Coordinator with a proven track record at Pediatrix Medical Group for 18 years, excelling in HIPAA compliance and office management. Demonstrated expertise in insurance verification and patient scheduling, coupled with exceptional teamwork and adaptability skills. Achieved significant efficiency improvements and consistently exceeded performance expectations, ensuring a positive customer experience and streamlined billing procedures.
Overview
18
18
years of professional experience
Work History
Medical Office Coordinator
Pediatrix Medical Group
12.2016 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Provided exceptional customer service by addressing patient concerns promptly and courteously.
- Streamlined appointment scheduling for increased efficiency and patient convenience.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Education
Associate of Science -
Richland College
Dallas, TXSkills
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Office Management
- Medical Billing
- Registration management
- Teamwork and Collaboration
- Reliability
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Coordinator
Pediatrix Medical Group
12.2016 - Current
Associate of Science -
Richland College
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