Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Vanessa Quintana

Denver,CO
Vanessa Quintana

Summary

Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Trustworthy and dedicated with multiple years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

19
years of professional experience

Work History

Sheridan High School

Cook
05.2018 - Current

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Preferred Auto Brokers

Receptionist
01.2012 - 04.2016

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

The Home Depot

Cashier
10.2004 - 09.2011

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Kfc And A&w

Order Taker/Cashier
04.2004 - 10.2008

Job overview

  • Entered orders into computer system quickly and in proper sequence.
  • Offered immediate, friendly and knowledgeable assistance to every guest.
  • Described menu items in detail and educated customers about meal options.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Welcomed customers and provided quick and attentive service.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
  • Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
  • Checked outgoing orders for accuracy before delivery.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Adhered to legal regulations to run compliant operations.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.

Education

Abraham Lincoln High School
Denver, CO

High School Diploma
06.2004

Skills

  • Telephone Skills
  • Microsoft Excel
  • Performance Improvement
  • Reception Desk Management
  • Office Equipment Operation
  • Word Processing
  • Greet Guests
  • Money Handling
  • Customer Service
  • Billing and Payment Processing
  • Issue Resolution
  • Till Counting
  • Customer assistance
Availability
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friday
saturday
sunday
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afternoon
evening
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Timeline

Cook

Sheridan High School
05.2018 - Current

Receptionist

Preferred Auto Brokers
01.2012 - 04.2016

Cashier

The Home Depot
10.2004 - 09.2011

Order Taker/Cashier

Kfc And A&w
04.2004 - 10.2008

Abraham Lincoln High School

High School Diploma

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Vanessa Quintana