Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Rada

Staten Island,NY

Summary

Master’s graduate in Tourism Management with a passion for creating exceptional experiences in tourism, events, and customer-facing roles. Recognized for strong leadership, adaptability, and interpersonal communication skills. Eager to contribute to both new and established businesses by delivering high-quality service and effective planning solutions.

Overview

4
4
years of professional experience

Work History

Shuttle Support

Transportation Management Services
Brooklyn, NY
09.2025 - 09.2025
  • Greeted guests upon arrival and directed them to the correct shuttle, ensuring a smooth and welcoming experience.
  • Coordinated closely with shuttle drivers to ensure timely departures and avoid delays.
  • Monitored schedules and communicated with company crews to ensure no team members missed their designated transportation.
  • Responded quickly and effectively to last-minute changes or issues with shuttles or drivers, using problem-solving skills to minimize disruptions.

Airline Customer Service Agent

Alaska Airlines
Newark, NJ
04.2022 - 09.2023
  • Provided front-line customer service by checking in passengers, verifying travel documents, and processing payments for baggage and flight changes using industry-standard ticketing systems on both computers and tablets.
  • Ensured smooth and timely boarding processes, making real-time changes to bookings and seat assignments as needed to optimize flight operations.
  • Operated baggage handling systems and coordinated luggage loading/unloading, maintaining accuracy and efficiency under tight deadlines.
  • Trained and certified to operate the jet bridge, ensuring safe and timely aircraft connection for passenger boarding and deplaning.
  • Maintained open communication with pilots, ramp crews, and catering teams to ensure seamless turnaround and on-time departures.
  • Responded to changing conditions in a fast-paced airport environment with flexibility and a strong focus on passenger safety and satisfaction.
  • Gained hands-on experience in core airline operations, including fueling coordination and ramp safety protocols.

Quick Service

Walt Disney World Resort
Orlando, Florida
07.2021 - 10.2021
  • Delivered exceptional guest experiences by creating a magical and welcoming atmosphere, ensuring Disney service standards were consistently met.
  • Maintained strict food safety and sanitation protocols in compliance with health regulations and company policies.
  • Communicated effectively with kitchen and front-of-house teams to prevent accidents and ensure smooth operations.
  • Accurately fulfilled guest orders in high-volume settings, keeping pace with demand while ensuring quality and attention to detail.
  • Maintained in-depth knowledge of menu items, ingredients, and dietary accommodations to answer guest questions and support order accuracy.
  • Kept dining areas clean, organized, and guest-ready throughout shifts, supporting a positive and safe dining environment.
  • Followed closing procedures for food service and cleanup, ensuring all equipment and surfaces met cleanliness standards.

Education

Master of Arts - Tourism Management

University of Westminster
London, United Kingdom
11-2024

Skills

  • Adaptability
  • Relationship building and management
  • Excellent customer service skills
  • Friendly, positive attitude

Languages

Albanian
Native or Bilingual

Timeline

Shuttle Support

Transportation Management Services
09.2025 - 09.2025

Airline Customer Service Agent

Alaska Airlines
04.2022 - 09.2023

Quick Service

Walt Disney World Resort
07.2021 - 10.2021

Master of Arts - Tourism Management

University of Westminster

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