Vanessa Ragler
Chicago,IL
Summary
With over 15 years of experience in the localization industry, the last 6 of which focused on pharmaceutical clients, my belief has always been "Find the best solution for the customer." When I do what’s best for my client, their jobs are made easier.
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
17
17
years of professional experience
Work History
Director, Business Development
The Center for the Information and Study on Clinical Research Participation
12.2023 - 08.2024
- Lead newly-formed Business Development department, putting various sales tools and processes in place, while assessing the skills of and acting as a mentor to the one junior sales rep
- Vetted and hired additional BDM
- Assessed junior customer service rep’s skills and promoted to role of account manager
- Finalized SalesForce.com implementation
- Worked with marketing to provide input on website re-design
- Attended SCOPE conference, deepening relationships with current clients while fostering relationships with new prospects
Account Manager, CRO & 3rd Party – Regulated Industries
RWS Group
10.2021 - 11.2023
- Developed relationships with my CRO and 3rd party clients (PPD, Caidya, ICON, Worldwide Clinical Trials, Clariness),
- Lead demonstrations on using RWS Client Portal
- Provided client presentations on RWS CRO team’s capabilities and services,
- $6M portfolio
- Mentored colleagues new to RWS and the CRO team.
- Attended ISPOR and RAPS conferences on behalf of RWS.
- Worked with PMs daily, creating personalized project workflows.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager, Regulated Industries
RWS Group
01.2018 - 10.2021
- Grew relationships with portfolio pharmaceutical/sponsor accounts (Eli Lilly, AbbVie, Novartis, Amgen).
- Turned a $2M portfolio of medium-sized businesses into a $4M portfolio of large, enterprise businesses.
- Coordinated RFP response efforts to win additional client business.
- Provided on-site client sales presentations, both as an RFP response and as a regular client visit.
- Networked with various clients and prospects at Healthcare Businesswomen’s Association events after work.
- Attended DIA and RAPS conferences on behalf of RWS.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Presented professional image consistent with company's brand values.
Director of Business Development, Central Region
Welocalize
05.2016 - 12.2017
- My primary role was to aid enterprise clients in amplifying their global voice and brand, streamlining current processes, discovering best practices, and speeding up time to market
- It was my job to understand their critical business objectives and find ways to map Welocalize's broad offerings to those needs
- As Director of Business Development, I strove to create in-depth relationships with my clients
- With the help of my global team of localization experts, we created tailored solutions that were agile, robust, and transparent to my client
Business Development
AMPLEXOR International
08.2014 - 04.2016
- Aided our Life Sciences clients in getting their drugs through the clinical trial process on time by translating regulatory labeling, patient recruitment materials, adverse event materials, etc
- Helped to make my clients’ stressful jobs easier and provided end-to-end solutions
Business Development
LanguageLine Solutions
08.2013 - 07.2014
- LanguageLine’s healthcare clients’ often needed OCR translation solutions in a fast-past environment
- I strove to meet their strict deadlines while creating tailored production teams and solutions that would grow with their needs
Enterprise Business Development Manager, Global Business Solutions
SDL Plc
03.2013 - 08.2013
- Developed relationships with key individuals in F500 companies to drive localization revenue
- Consulted clients on how to streamline their current localization process, through services or a combination of technology and services
- Authored business proposals and Request for Proposal responses
- Detailed the benefits of working with SDL and suggested strategies for the globalization of product roadmaps
Business Development Manager, Small & Medium Business
SDL Plc
01.2010 - 03.2013
- Educated U.S
- Clients new to the global market, or expanding their current global reach, on localization best practices
- Consulted clients on how to streamline their current localization process, through services or a combination of technology and services
- Authored business proposals and Request for Proposal responses
- Detailed the benefits of working with SDL and suggested strategies for the globalization of product roadmaps
New Business Development Inside Sales Executive
SDL Plc
01.2008 - 01.2010
- Successfully discovered leads at Fortune 500 companies like Cisco, Yahoo!, Chevron, ExxonMobil, Hitachi, leading to an increase of revenue for the services division
- Supported 5 outside field representatives to create strategies on target accounts
- Awarded 'Inside Sales Representative of the Year' 2 years in a row
- Mentored all incoming Inside Sales Representatives (ISR) to instill best practices for the team
Education
Bachelor of Fine Arts -
The School of the Art Institute of Chicago
Chicago, IL01.2003
Skills
- Business Development
- Lead Generation/Prospecting
- Account Management
- Client relationship building
- Solution selling
- Customer centric selling
- Direct Sales
- Business Strategy
- B2B
- Customer Satisfaction
- SalesForce
- MS Excel
Affiliations
Healthcare Businesswomen’s Association
Timeline
Director, Business Development
The Center for the Information and Study on Clinical Research Participation
12.2023 - 08.2024
Account Manager, CRO & 3rd Party – Regulated Industries
RWS Group
10.2021 - 11.2023
Account Manager, Regulated Industries
RWS Group
01.2018 - 10.2021
Director of Business Development, Central Region
Welocalize
05.2016 - 12.2017
Business Development
AMPLEXOR International
08.2014 - 04.2016
Business Development
LanguageLine Solutions
08.2013 - 07.2014
Enterprise Business Development Manager, Global Business Solutions
SDL Plc
03.2013 - 08.2013
Business Development Manager, Small & Medium Business
SDL Plc
01.2010 - 03.2013
New Business Development Inside Sales Executive
SDL Plc
01.2008 - 01.2010
Bachelor of Fine Arts -
The School of the Art Institute of Chicago
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