Vanessa Ramirez
Santa Ana,CA
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for families. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. I can be relied upon to help your company achieve its goals driven by compassion and love for children and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PARENT SPECIALIST
Children's Home Society of California
08.2018 - Current
- Maintain caseload of 200
- Request, monitor, and review eligibility and need documentation for families
- Manage and complete required reports and meet required deadlines to remain within contract compliance
- Deliver exceptional customer service to families, child care providers, and the general public
- Conduct and complete recertification appointments
- Provide technical assistance and resources to families and child care providers
- Provide support as needed to other departments and colleagues to maintain program compliance
- Conduct outreach and prescreen families to determine need and eligibility for enrollment
- Enroll eligible families into subsidized child care
- Update and maintain the Eligibility List by tracking enrollment status
- Provide case management to eligible families, including certification and termination
- Organize and prioritize multiple tasks and responsibilities to meet individual and team deadlines
- Work cooperatively and cohesively with colleagues
- Maintain all records in a high-quality manner and within record protection, retention, and destruction guidelines.
Education
BACHELOR OF SCIENCE (B.S.) IN HUMAN SERVICES -
California State University-Fullerton
Fullerton, CASkills
- Microsoft Excel
- Case Management Tracking
- Conflict Resolution
- Annual Case Reviews
- Case Needs Assessment
- Client Engagement
- Case Information Confidentiality
- Case Documentation
- Document Coordination
- Peer Counseling
- Enrollment Planning
- Regulatory Compliance
- Records Management
- Case Management
- Referral Coordination
- MS Office
Certification
- Mandate Reporter 2022
- Knowledge of Parent and Child Development Certificate
- Parental Resilience Certificate
- StaRs Training
- Social and Emotional Competence Certificate
- Protective Factors Certificate
Languages
SPANISH
References
References available upon request
Certifications
California Child Abuse Mandated Reporter 2023
Cultural Proficiency Professional Training Strategies 2.0
Case Management Essentials Training Strategies 2.0
Parental Resilience Certificate
Protective Factors Certificate
Social and Emotional Competence Certificate
Timeline
PARENT SPECIALIST
Children's Home Society of California
08.2018 - Current
BACHELOR OF SCIENCE (B.S.) IN HUMAN SERVICES -
California State University-Fullerton
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