Vanessa Ramirez
Compton,CA
Summary
Organized, dedicated, and exceptionally fast-learning receptionist with proven track record of providing outstanding customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Dental Receptionist
Covina Dental Arts and Orthodontics
Covina, CA
03.2022 - Current
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
Money Center Associate
Wal-Mart Supercenter
Lakewood, CA
02.2020 - 07.2020
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Identified cross-selling opportunities through attentive listening and understanding of customer needs.
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Loaded customer credit cards and signed up new customers for card programs.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Wal-Mart Supercenter
Lakewood, CA
02.2019 - 02.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated smoother checkout process, trained new employees on POS systems.
Cashier
McDonald's
Compton, CA
11.2016 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Cashier
Cici's Pizza
Los Angeles, CA
11.2010 - 02.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
Roxy's Fine Jewelry
Chino Hills, CA
05.2009 - 11.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate Of Arts - History
El Camino College
Torrance, CA05.2019
Skills
- Excellent multitasking capability
- Punctual and Reliable
- Team Collaboration
- Data Entry
- Fluent in Spanish
- Computer Proficiency
- Customer Service
- Adaptable and Flexible
- Patient Database Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Receptionist
Covina Dental Arts and Orthodontics
03.2022 - Current
Money Center Associate
Wal-Mart Supercenter
02.2020 - 07.2020
Cashier
Wal-Mart Supercenter
02.2019 - 02.2020
Cashier
McDonald's
11.2016 - 02.2018
Cashier
Cici's Pizza
11.2010 - 02.2016
Sales Associate
Roxy's Fine Jewelry
05.2009 - 11.2010
Associate Of Arts - History
El Camino College